Router/Switch Configuration & Maintenance

• Hands-on experience with Cisco, Arista, or other enterprise-grade networking equipment.
• Comfortable performing pre-approved network changes (e.g., VLAN changes, ACL modifications, routing adjustments).
• Ability to troubleshoot Layer 2 (switching) and Layer 3 (routing) issues.

Firewall & Security – Fortigate Expertise

• Experience managing Fortigate firewalls (policy changes, VPN configurations, security hardening).
• Basic understanding of firewall rule management and troubleshooting connectivity issues.

Basic Automation Experience

• Exposure to Python, Ansible, or Terraform for automating network tasks (e.g., config backups, monitoring).
• Experience with API-based integrations for network automation is a plus.

Understanding of ARP (Address Resolution Protocol)

• Deep understanding of Layer 2 communication, how ARP works, and how to troubleshoot ARP-related issues.
• Ability to analyze ARP tables and detect MAC conflicts or anomalies.

Business Challenge & Impact:

Why Does This Role Exist?

• Snap’s network is expanding rapidly to support new product features, data centers, and cloud integrations.
• The gap between the Service Desk and Senior Engineers creates inefficiencies in handling pre-approved changes and network troubleshooting.

How Does This Role Help?

• More Efficient Troubleshooting – Reduces reliance on Senior Network Engineers for lower-level maintenance.
• Better Customer Support – Provides an added layer of service for employees experiencing network issues.
• Improved Network Stability – Ensures regular maintenance, resilience testing, and compliance tracking.

Key Responsibilities & Deliverables:

Arista Cloud Vision Portal (CVP) – Nice to Have

• Manage tech debt related to Arista’s Cloud Vision Portal (or CVaaS).
• Ensure best practices are followed for configuration and monitoring.

Network Resilience Testing

• Conduct failure simulations to validate high availability and failover mechanisms.
• Provide detailed reports on vulnerabilities and solutions.

Routine Device Maintenance

• Perform updates and patches on routers, switches, and firewalls.
• Validate network performance post-maintenance.

Backup & Licensing Management

• Regularly back up network configurations and test restoration processes.
• Maintain an up-to-date inventory of network device licenses and compliance records.

Documentation & Reporting

• Provide monthly status reports on network activities and risks.
• Maintain detailed documentation for network processes, changes, and compliance.

Ideal Candidate Profile:

Technical Background:

• 3-5 years of experience in network operations, network engineering, or NOC support.
• Strong familiarity with enterprise networking environments (preferably supporting large-scale or cloud-native companies).
• Experience working with network monitoring tools like SolarWinds, ThousandEyes, or NetBox is a plus.

Soft Skills:

• Customer service mindset – This role involves user-facing network support.
• Strong documentation & reporting skills – Must keep detailed records of network changes, incidents, and troubleshooting steps.
• Ability to work cross-functionally – Will collaborate with Service Desk, Senior Engineers, and Security teams.