BT Group, Reading Street, England, United Kingdom

Overview

Join or sign in to find your next job. Role: Network Engineers - TM 3 at BT Group. Location: Reading. Salary: Competitive + Benefits.

What you’ll be doing

• Ensure timely updates of the Configuration Management Database
• Carry out stock checks as required (data driven)
• Ensure ‘Just In Time’ (JIT) approach towards materials and stock management ensuring the business unit only holds equipment which is required and for no longer than needed
• Prompt and professional contact response (calls / e-mails / IM / hard copy)
• Resolving ‘in-life’ issues (faults & service affecting escalations) at 1st point of contact
• Managing customer events to meet the agreed resolution date
• Delivering Right First-Time solutions
• Supporting, at all times, Company policy and best practice in the area of safety & security, with particular emphasis on the protection of sensitive customer information
• Being up to date, understanding & correctly using processes, systems & information sources
• Flagging barriers that get in the way of doing a great job to Line Managers & Leaders
• Maximising own attendance & delivery against scheduled tasks
• Ensure daily monitoring of group mailbox

Skills we require

• Able to multitask with an attention to detail
• Ensure that a safe working environment is always maintained
• Able to form relationships with all stakeholders and manage people’s expectations
• Good logical skills with the ability to find solutions to both physical and technical constraints – ensuring items are stored, recorded and collated in a logical manner
• Good understanding of Microsoft Office suite; ability to learn new software systems with a positive can‑do attitude
• Microsoft Windows
• Mechanical aids
• Logical inventory systems (physical and software driven)

What we’d like to see on your CV

• Experience of working in a logistics environment
• Experience of maintaining a configuration management data
• Experience in working with mechanical aids
• Ability to work with and manage a number of high-profile stakeholders
• Management of BT security policy, assurance and compliance
• High level of technical expertise on all technologies across all platforms
• Delivery of complex technical solutions

Your Benefits

• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay and 26 weeks at statutory rate for all parents
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Enhanced women’s health support, including menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Flexible Working – hybrid model: work from home 2 days per week, on-site 3 days per week. Part-time and job-share considered.