Title: 24/7 Network Operations Centre (NOC) Engineer

Located: onsite in NewtownAbbey, County Antrim

Salary: £30,000 - £37,000

Schedule: Full-Time

We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast.

You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service. Shift Pattern Days: 4 days on (7am-7pm), 4 days off → repeated twice Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice Then cycle returns to days All candidates must have experience working in a shift-based operational environment. Key Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests (via Remedy), resolving 95% at first touch ...