Overview

We are the UK network service provider making digital infrastructure simple. Whether indoors or outdoors, we make sure our customers can always connect their customers. We bring together mobile operators, central and local government, and real estate providers to work together using collaborative commercial models, combined real‑estate and telecoms know‑how, and global best practice. We have 6000+ mast site locations, connected 2000+ buildings, and support 200+ outdoor networks. Our managed sites include major venues in the UK, including railway stations, Canary Wharf, the City of London, and events like the London Olympics.

The Role

We are looking for a Network Support Engineer to join our Operational Support Team, currently managing and maintaining wired and wireless private mobile networks. This role provides technical support, manages ITSM incident resolutions, hardware configurations, and maintains technical administration databases to ensure the smooth operation of our network infrastructure with a focus on SLA achievement and network availability targets.

Responsibilities

• Reconcile and align active databases related to network configuration
• Maintain the structure of network data sources with a focus on quality and accuracy
• Manage access controls and permissions for network systems
• Assist in tracking and managing network faults and issues
• Collaborate with IT and support teams to ensure seamless operations
• Prepare and distribute regular reports on network status and issues
• Support the streamlining of shared intranet space

Essential Role Requirements & Skillset

• Previous experience in a similar role or in a first line technical support role with experience in database maintenance, cleansing and migration
• Proficiency in using IT systems tools and software for database management and reporting (e.g., MS Dynamics 365, Power BI, Trello, Autotask, Excel) with a good understanding of basic network concepts
• Strong problem‑solving skills and ability to communicate technical information clearly and effectively
• Ability to work independently and as part of a team
• Proactive and able to manage multiple tasks simultaneously
• Previous experience in a similar role is essential

Qualifications And Training

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation certification
• A full UK Driving licence would be beneficial

Benefits

• Competitive salary
• 25 days holiday (increases after 5 years of service; 1 additional day per year up to 30 days)
• Group Personal Pension
• Life Assurance
• Income Protection Insurance
• Private Medical Insurance (PMI)
• Employee Assistance Programme
• Cycle‑to‑Work Scheme

Diversity, Equity, Inclusion, And Belonging

We are committed to an inclusive recruitment process and will provide reasonable adjustments to support all applicants. We recognise that applying for a new job can be daunting, so please let us know if there is anything we can do to help you feel comfortable.

We’re proud to be certified by Great Place to Work. Our values guide our work and how we collaborate with customers and each other. Our commitments include: engineering excellence, doing the right thing, and setting the pace for projects and industry standards.

London, England, United Kingdom