Job Title: Network Operations Center (NOC) Engineer / IT Support Specialist

Do you have the following skills, experience and drive to succeed in this role Find out below. Location: Belfast - Fully Onsite Job Type: Full-Time About the Role We are seeking a highly skilled and customer-focused NOC Engineer to act as the first point of escalation for customer calls and ensure seamless network operations. You will play a critical role in managing and resolving faults and service requests promptly while maintaining excellent communication with customers and internal teams. Key Responsibilities Serve as the first escalation point for customer calls, providing expert support and guidance. Log, manage, and resolve faults and service requests via Remedy, achieving over 95% resolution at first touch. Work diligently within strict SLAs to ensure timely fault resolution. Maintain accurate and detailed shift handovers, ensuring all support tickets are current and comprehensive. Keep customers informed throughout the entire fault lifecycle, delivering clear and timely updates. Configure and troubleshoot a range of network devices including Cisco, Juniper, Adtran switches, routers, DSLAMs, modems, and other IT systems. Manage circuit faults across multiple technologies such as ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise effectively with third-party engineers and suppliers to facilitate issue resolution. Support field engineers remotely with device configurations and link diagnostics. Monitor network health and performance using SolarWinds to proactively identify and resolve issues. What We Are Looking For Proven experience working in IT Helpdesk or Network Operations Center (NOC) environments. Strong troubleshooting and problem-solving skills in IT and networking, with the ability to escalate appropriately. Solid background in enterprise network support, preferably holding CCNA certification or equivalent experience. Experience supporting Windows OS and server environments. Familiarity with working alongside third-party suppliers and managing escalations efficiently. Understanding of ITIL service management principles and strict SLA adherence. Exceptional attention to detail and ability to perform under pressure. Excellent communication and customer service skills, with a customer-first mindset. Eligible for Security Clearance. Ability to foster respectful, collaborative relationships and contribute openly to team success. Join our team and be part of a dynamic environment where your technical expertise and dedication to customer service will directly impact our network reliability and customer satisfaction!