Role: Onsite Support Engineer (2nd & 3rd Line Support) Location: Richmond (Hybrid Client Visits) Salary: Up to £40,000

Are you the type of IT professional who thrives on variety? Do you enjoy solving complex technical problems one day and helping a client optimise their systems the next?

We’re looking for an Onsite Support Engineer to join a well-established IT services business, supporting SMEs across London. You’ll be delivering 2nd and 3rd line technical support across a range of environments, no two days will ever be the same.

Why this role might be for you: Variety without chaos, support a diverse portfolio of SME clients, each with unique setups, technologies, and challenges. Autonomy & trust, you’ll be given the freedom to plan your day and take ownership of issues through to resolution. Face-to-face impact, build strong client relationships and see first-hand the value you add. The role: Providing onsite and occasional remote 2nd and 3rd line support to SME clients across the London area. Troubleshooting and resolving complex infrastructure issues across Windows Server, Office 365, networking, and more. Installing, configuring, and upgrading hardware and software. Working closely with cl...