JOB DETAILS

JOB BAND: C
CONTRACT TYPE: 12-month Fixed Term Contract, Full Time
DEPARTMENT: BBC Studios
LOCATION: Television Centre, London - Hybrid
PROPOSED SALARY RANGE: £40,000 - £50,000 plus £5,441 London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

WE ARE BBC STUDIOS

A globally renowned media company borne of the BBC. We make and distribute the world's most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

PURPOSE OF THE ROLE

This is a 12-month Fixed Term Contract. The Operations Engineers role will provide 24/7 operational support, incident management and stakeholder communication for a range of BBC platforms and services.

WHY JOIN THE TEAM

We provide Service Management for a range of Studios services and applications. This includes vendor management, incident support and deploying service upgrades.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Using a broad suite of broadcast and production monitoring systems to detect, diagnose, and resolve complex service-impacting issues across multiple technologies and platforms.
• Accurate logging of support tickets, ensuring clear communication with internal stakeholders and external partners.
• Conduct resolution testing and provide actionable feedback to development teams.
• Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
• Implementing contingency procedures in response to planned or unexpected events.
• Handover of incident and information across shift changes.
• Keeping informed of operational changes ensuring that actions are taken in line with best practice.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Experience using Phoenix 7 (scheduling tool).
• Strong understanding of ticketing systems and escalation processes.
• Experience of logging and managing incidents in an operational environment.
• Able to create supporting documentation.
• Troubleshooting and diagnosing defects in complex systems.

DESIRED BUT NOT REQUIRED:

• Problem solving methodologies.
• Knowledge of ITIL support model.
• Experience in media and creative environments.
• Knowledge of best practice in IT security policies, standards and procedures.
• NVQ Level 5 or above in a relevant technical discipline.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.

NEXT STEPS

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

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