Platform Software Engineer (Must be in UK)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers include leading brands, and they are expanding how they use our platform to automate critical customer service operations and integrate PolyAI into daily workflows.

Responsibilities

• Delivering production-ready, reliable, and scalable infrastructure on time
• Improving developer experience and defining technical standards for the entire company
• Designing, deploying, and managing scalable, secure, and resilient cloud infrastructure on AWS and Azure
• Collaborating with engineering and security teams to define cloud architecture and implement best practices
• Automating cloud operations with infrastructure as code using tools such as Terraform
• Monitoring cloud infrastructure performance, identifying issues, and implementing solutions to ensure high availability and reliability
• Optimising cloud resources for cost-efficiency while maintaining performance and security standards
• Engaging in incident response and troubleshooting efforts for cloud-related issues
• Staying up-to-date with the latest cloud technologies and trends, and providing recommendations for continuous improvement

Minimum Requirements

• 5 years of relevant professional experience - preferably with a software engineering background
• Strong Python programming
• Experience with Kubernetes in production and containerisation
• Proven experience with CI/CD and release management - Azure DevOps or GitHub Actions preferable
• Hands-on experience managing a cloud production environment in AWS or Azure
• Infrastructure as Code (IaC) experience using Terraform
• Bachelor’s degree or Master’s in Computer Science, Engineering, a relevant technical field or equivalent practical experience

Preferred Requirements

• Proficiency in one of the following programming languages - Go, TypeScript/JavaScript
• Familiarity with ArgoCD and GitOps practices for continuous deployment
• Experience with Agile methodologies, such as scrum, kanban, and sprints
• A love of learning and enjoyment in trying new things
• Enjoys technical challenges and wants to contribute directly to solutions

We offer competitive compensation based on experience, expertise, and the level of responsibility. This role also includes equity, giving you the opportunity to share in the long-term success of the business.

The listed expectations reflect what we’re hiring for, so we encourage you to review the job description carefully.

Benefits

• Participation in the company’s employee share options plan
• 25 days holiday, plus bank holidays
• Flexible working from home policy
• Work from outside of the UK for up to 6 months each year
• TELUS Health EAP 24/7 – confidential support for work, health, or life challenges
• Enhanced parental leave
• Bike2Work scheme
• Annual learning and development allowance
• One-off WFH allowance at join to improve comfort and focus
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven
• Private healthcare and dental cover, gym discounts, and access to mental health programs

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status, or disability status.

Privacy notice: Kindly find the Privacy Notice for our recruitment process by following the link here. It provides information regarding how we handle your personal data during the recruitment journey.

Our Core Values

• Only the best
• Ownership
• Relentlessly improve
• Bias for action
• Disagree and commit
• Build for people

At PolyAI, we take great pride in our values and believe a strong culture leads to meaningful work and lasting impact.