Powered Access Customer Support Engineer

Nationwide Platforms

• Warrington, Cheshire
• £33,000 per year
• Permanent
• Full-time

Overview

Based from our Technical Support Office in Cosby, we are looking for a Technical Support Coordinator to join our small Technical team. You will take calls from internal and external customers as a first response to queries regarding our machines, providing helpful advice and guidance in a positive manner to resolve the problem efficiently.

Hours

Monday – Friday, 8:00am – 5:30pm.

Responsibilities

• Answer calls from customers and internal teams, providing first-line technical support for machines.
• Diagnose issues and provide guidance or solutions to resolve problems efficiently.
• Maintain clear, credible communication with customers and colleagues; document issues and resolutions as required.
• Collaborate with the technical team to escalate complex problems when necessary.
• Assist with use and operation guidance for customers on our equipment.

Qualifications

• Based commutable to the Lutterworth office; occasional visits to depot network and service providers may be required.
• Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
• Strong problem-solving skills and ability to remain calm under pressure.
• Effective verbal and written communication with an empathetic customer service approach.
• Competent IT skills—MS Excel and Outlook; ability to learn and operate internal systems.

Benefits

• 25 days holiday + bank holidays
• Westfield healthcare
• Life assurance at 2x contractual salary
• Auto-enrolment pension
• Access to retail discounts via Lifestyle portal

About Nationwide Platforms

Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots, and a wealth of experience partnering with companies across sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media. We are committed to safety and to fostering a diverse, equitable, and inclusive workplace.

EEO

Nationwide Platforms is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.