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Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. Kore.ai serves sectors with over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have helped save over $500M for these companies. Kore.ai is recognized as a leader by Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by Raj Koneru, Kore.ai supports customers globally with offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo and Seoul.

We’re reshaping how companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

POSITION / TITLE: PRE SALES ENGINEER - UK

Pre Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, discuss the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

LOCATION: London, UK

Responsibilities

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client.
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements.
• Work closely with delivery teams to transition from sales to delivery activities and ensure customer success.
• Develop and maintain relationships with prospect and customer technical contacts.
• Collaborate with the Sales team as a technical resource and solutions consultant to pursue business opportunities.

Experience / Skills Required

MUST HAVE SKILLS

• Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect role.
• Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI).
• Minimum 5 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably in sales-engineering and/or web-development.
• Strong technical acumen and ability to learn new patterns, spaces and domains quickly.
• Ability to understand client business problems and craft crisp solutions.
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills to articulate technical capabilities to business users and requirements to technology teams.
• Currently reside in London, UK.

Must Have One Or More Of The Following Skills

• Experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI).
• Experience in RPA or Process Automation.
• Experience in AI or ML technologies, preferably using LLMs.

Other Skills

• Confidence and strong presentation skills to drive large portions of long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable and able to build relationships in a room full of stakeholders.
• Consultant mindset to identify and frame customer solutions.
• Proven track record selling enterprise deals.
• Exceptional listening and communication skills.
• Willingness to put in extra effort when needed (travel when normalized again, long hours, weekends).
• Experience with NLU technology.
• Highly organized, detail-oriented, and self-motivated.
• Thrives in a high-growth, fast-paced environment.

Education Qualification

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field.

Please note – no external placement agencies or recruiting firms will be utilized for this position.

Job function

• Sales and Business Development

Industries

• Software Development

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