Product Support Engineer

Location: Cheltenham, UK (Hybrid working)
Benefits: 27 days holiday plus Wellbeing day,Private Medical Insurance, Bonus scheme, Sharescheme, Enhanced pension plan,Life assurance, On-site gym, Free on-site parking, Salary sacrifice schemes for Technology and Electric Vehicles.

Role Overview:

Are you passionate about delivering high-quality technical support and driving product excellence? We’re looking for aProduct Support Engineerto join our global team, providing expert guidance on our steam thermal solutions. This role is pivotal in supporting our operating companies and end-users, especially during the commercialisation of new products. You’ll be at the heart of technical problem-solving, training, and continuous improvement.

Your objectives and responsibilities will focus on…

• Providing technical support for our global product range, particularly in steam thermal solutions.
• Managing and resolving issues related to mechanical and electromechanical products, including hardware for industrial steam, fluid, and temperature applications.
• Supporting local sales companies through training, workshops, and remote or on-site meetings.
• Identifying opportunities to improve customer support processes and product/system development.
• Collaborating with internal stakeholders and third-party partners.
• Maintaining and developing technical documentation for both internal and end-user audiences.

Your previous experience is likely to include….

• Customer-facing technical support in industrial or engineering environments.
• Designing, commissioning, or supporting Thermal Energy Solutions systems.
• Experience with industrial monitoring, automation, and control systems.
• Familiarity with mechanical/electromechanical products and industrial hardware.
• Understanding of industrial communication systems, including BMS and cloud-based monitoring.

To be successful in this role you will…

• Demonstrate Company Core Values at all times
• Communicate clearly and confidently, with strong influencing and negotiation skills.
• Be self-motivated, growth-oriented, and eager to learn.
• Demonstrate analytical and problem-solving abilities, delivering solutions within agreed timescales.
• Be comfortable interpreting engineering drawings, P&ID, and electrical diagrams.
• Build trusting relationships and effective networks across teams.
• Deliver impactful training and technical support with a customer-first mindset.

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutionsand are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems.Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Groupis a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more athttps://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.