Product Support Organisation - New Product Introduction Engineer

New Today

Description

/Preferred Qualifications

This role will be based in Celtic Lakes. Our new 237,000-square-foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state-of-the-art manufacturing space and tool demo areas, all designed to support development of semiconductor process technologies across advanced packaging, power devices, microelectromechanical systems (MEMS), radio frequency (RF) and photonics sector technology.

You’ll be joining our Customer Service organisation, as part of the Product Support team. As a product engineer, you will be actively engaged in the New Product Introduction and Sustaining the volume fleet process for Etch, PVD, PECVD and Release Etch systems (Current Product Lineup). This role has the opportunity for occasional international travel throughout Europe, Asia, and USA.

In this role, you will engage with multi-functional teams around the world to develop a plan to service these new products in the field.

KLA Instruments provides a multifaceted workplace that encourages creativity and hands on approach while also providing opportunity for future growth and development!

This role represents an excellent opportunity for an experienced Engineer who are looking to develop their career in a fast-growing, award-winning, global semiconductor company!

Your day-to-day responsibilities will include:

  • Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that encompasses: Cost of Service Modelling, Reliability Modelling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations
  • Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands-on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits.
  • Start building a detailed Product Support Plan (PSP), Service Readiness Review (SRR), Design For Service (DFS) and Cost Of Service (COS) models, by working with engineering, marketing, finance, and service that details KLA’s strategy for supporting new products.
  • Develop product service education and knowledge across the Organisation using training classes, Augmented Reality (AR), individual mentor, documents, and other knowledge capture tools to elevate your co-worker’s readiness to serve.
  • Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to build and start initiatives that mitigate Service supply chain risk, including closing known issues and collaboration with GSS Engineering and Operation team.
  • Contribute to the service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities. Capture and document Best Known Method (BKM) and other improvements into knowledge database.
  • Work closely with cross-divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training, and providing feedback.
  • Actively manage and support beta installs in-person by auditing procedures, updating existing documents, identifying training gaps, and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades.
  • Ability to travel internationally < 25%

    • KLA is proud to be an equal opportunity employer. For this role we are looking for someone who is:

  • Logical – You’ll think logically while providing customer solutions.
  • Well organised – You’ll work autonomously, often in different time zones and be trusted to work without assistance or management.
  • Composed – You’ll thrive in the sometimes-pressurised environment of semiconductor manufacturing environments.
  • Able to demonstrate strong Communication skills – You’ll enjoy establishing and maintaining good working relationships with both customers and colleagues.

    • Minimum Qualifications

  • Minimum HNC Electrical/ Mechanical/ Mechatronics or related field and shown experience.
  • Excellent technical writing and documentation skills.
  • Expertise in Basic Microsoft Software Packages.
  • Excellent presentation skills and a proven level of comfort in front of various audiences.
  • Experience with SPTS products is highly desirable
  • An eagerness to learn new technologies, processes, and techniques.

    • We will seek to give as much notice as possible for the occasional travel, but sometimes trips will be at very short notice and can be for extended periods of time. KLA will of course, provide travel expenses and accommodation, in line with our travel policy.

    What we will offer you

    KLA’s benefits package includes:

    Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance.

    Minimum Qualifications

    Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

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    Location:
    Newport
    Job Type:
    FullTime

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