Overview

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you'll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you'll be focused on running better production applications and systems.

What You Will Be Responsible For

• Onboarding applications on to Production management with the highest onboarding standards
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns
• Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Design automated software and product upgrades, change management, and release management solutions
• Participate in the 24x7 support coverage as needed

Education & Preferred Qualifications

• B.S/M.S. Degree
• 1 year as L3 Production Support analyst
• SQL Knowledge, Shell scripting, Python, Ansible
• ITIL

Core / Must Have Skills

• Working knowledge in telemetry and triaging systems like Splunk, Dynatrace Managed, Geneos etc.
• Strong Troubleshooting, Critical Thinking, Problem Solving, Analytical, Collaboration and Decision Making Skills. Proactively identify issues, root cause analysis and implement both temporary and permanent solutions
• Automation Expérience
• Excellent Communication Skills
• Understanding of AKS, Snowflake, NoSQL db (Cosmos), Understanding of Azure ecosystem, Databricks, Unix, Git bash commands, ADO (Azure DevOps) - deployment pipelines

Good to have skills

• Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Advanced knowledge of one or more infrastructure components (e.g. networks, cloud services, orchestration tools, containerizations, compute and storage systems)

Work Schedule

Hybrid

Why this role is important to us: Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We\'re driving the company\'s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We\'re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street: State Street is an equal opportunity and affirmative action employer.