Production Support Engineer, Watford

Production Support Engineer

29 Days Old

PRODUCTION SUPPORT ENGINEER

THE ROLE
We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.

Please Note: This is NOT a remote position. The role is on-siteand required to travel to different studio locations.

RESPONSIBILITIES

Focus on ensuring a high level of support is maintained for users
Communicate with production and departmental teams within the studio about their IT needs, and answerquestions
Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning

REQUIRED SKILLS AND ABILITIES:

Experience working in a technical troubleshooting and/or support engineer role in a production setting
Strong working knowledge of MAC, Windows and Linux support
Ability to handle multiple issues, prioritizing and effective management of your time
Understanding for virtual desktop environment and remote desktop technology
Ability to work in a fast paced production environment

DESIRED EXPERIENCE

Previous experience working onsite for film production or animation/VFX
Experience with helpdesk automation tools, remote management applications
Extensive analytic, debugging, and problem-solving skills
Attention to detail, curiosity, and a desire to learn
Ability to communicate highly technical information to a variety of people, in both verbal and written form

COMPENSATION
We offer a competitive salary and the opportunity to learn and grow with one of thelargest entertainment companies in the world.
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Location:: Watford
Job Type:: FullTime
Category:: Management & Operations

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