We are currently seeking a Service Support Engineer to join a leading cable manufacturing company in the Newcastle area. The successful candidate will play a key role in supporting internal operations by preparing detailed work instructions, technical documentation, and operational procedures. The ideal candidate will have prior experience in cable manufacturing processes and a strong ability to translate technical knowledge into clear, structured documents.

Key Responsibilities:

• Develop, write, and maintain technical documentation, work instructions, and standard operating procedures (SOPs) for cable manufacturing processes.
• Collaborate with engineering, production, and quality teams to gather and verify technical content.
• Support the implementation of procedural improvements and internal best practices.
• Assist with troubleshooting operational issues and providing technical support to production teams.
• Participate in audits and quality assurance reviews to ensure documentation is accurate and up to date.
• Maintain documentation in line with internal standards and industry regulations.
• Track and report on the progress of document control activities.

Requirements:

• Proven experience working in a cable manufacturing environment (HV/FO or similar).
• Strong technical writing skills with the ability to produce clear and concise documentation.
• Familiarity with manufacturing procedures, cable routing, assembly, and testing processes.
• Ability to read and interpret technical drawings, diagrams, and engineering specifications.
• Proficient in MS Office and relevant document management systems.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills.
• Engineering or technical background preferred (Electrical, Mechanical, or Industrial Engineering).