Overview

Python Software Engineer. AI driven Helpdesk. RASA integrationI-GTM role at Python Software Foundation

Responsibilities

• Help Build the AI-Driven Helpdesk for Our Ed-Tec platform, that Records travel whereabouts information for UK boarding schools and manages travel.
• You’ll take the lead on developing our AI-driven helpdesk system at I-GTM, integrating RASA with our existing tech stack including React, Twilio, FreeScout, and our internal APIs.

About the Project

The goal is to provide smart, secure, and responsive chatbot support for parents, schools, and transport teams and escalation to human agents (via FreeScout) when needed.

Restrictions

• Telecommuting is OK
• No Agencies Please

Requirements

• Set up a RASA development environment using Docker
• Deploy RASA to Google Kubernetes Engine (GKE) for production use
• Integrate RASA with React Create React App frontend via Botfront or similar
• Integrate RASA with Twilio for SMS and WhatsApp messaging
• Integrate RASA with FreeScout for handover to human agents
• Integrate RASA with our existing REST API using secure, authenticated flows
• Use OpenAI or other LLMs for real-time user data enrichment and analysis

About The Company

I-GTM provides travel record keeping platform to UK boarding schools

Contact Information

• Contact: David Williams
• E-mail contact: dw@i-gtm.com
• Web: https://i-gtm.com/