Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,114.7m (2023), ~8,500 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

• Develop, implement, and manage the quality processes, methods, and management system to ensure materials that meet or exceed our customers’ expectations based upon a broad scope of experience.
• Ensure that these quality processes, methods, and management system meet or exceed the requirements of our ISO 9001:2015 and AS 9100 Certifications and are consistent with established standards, customer specifications, and quality goals.
• Perform roles and responsibilities in accordance with direction from the Technical Lead.
• Coordinate, assign and lead customer complaints using 8D methodology utilizing cross functional teams as appropriate to determine root cause and corrective actions.
• Delegated Quality Representative (DQR) for Aerospace and other customers.
• Manage/participate in QCTPS Board for nonconforming materials along with analyzing data for improvements.
• Lead/participate in AQP activities relating to quality including specification review, processing requirements, and sampling plans.
• Recommends and implements improvements to manufacturing processes, methods, and controls through data trending and analysis.
• Lead/participate in internal, customer and 3rd party audits and process reviews to standards including ISO 9001, AS9100 AS13100 and applicable customer specifications/standards.
• Manage and review Supplier Standards, ensuring up to date compliance.
• Respond to and identify customer complaints, organize investigations, issue 8D or relevant reports, and provide prompt feedback to customers.
• Lead cross-functional communication, conduct root cause analysis of customer complaints, identify product quality hazards and improvement opportunities, translate customer opinions and expectations, and seek improvement methods to optimize product quality.
• Promote the operation of external quality information feedback mechanism, identify customer needs, maintain communication with customers, and continuously improve service quality and customer satisfaction, reducing customer complaints.
• Maintain quality data such as customer complaints and handling, customer satisfaction surveys, and analyze quality data and trends.
• Responsible for customer audits, assist in quality system certification, annual reviews, and internal and external audits.
• Train relevant front-line staff, exchange and communicate customer quality issues, and improve quality awareness.
• Assist in training shop floor associates on quality processes and methods.

Qualifications

• BS. degree in Materials Science or Engineering or relevant experience in a quality role within a manufacturing environment.
• Minimum 5 years related broad focused quality experience in a manufacturing environment.
• Strong understanding of quality management systems in ISO 9001/AS 9100/AS13100 is desirable.
• Knowledge of Kaizen and Lean/Six-Sigma manufacturing techniques is desirable.
• Experience with developing/documenting procedures is required.
• Computer proficiency.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1

Senior

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Glass, Ceramics and Concrete Manufacturing

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