Join to apply for the Regional Support Engineer role at Dains Accountants & Advisers

Dains is seeking a talented Regional Senior Support Engineer who will play a pivotal role in enhancing the efficiency and reliability of our technical operations across our Scottish offices. As a key member of our IT and support team, this individual will focus on providing expert assistance, resolving complex technical challenges, and ensuring our systems run seamlessly to support both internal teams and clients.

Responsibilities

• You will be the main point of contact for any IT related queries in any of our Scotland offices
• Maintain and troubleshoot network systems, servers, and storage solutions
• Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems
• Provide technical support to employees within the region, both onsite and remotely
• Respond to and resolve hardware, software, and connectivity issues in a timely manner
• Implement and support IT projects, such as system rollouts, upgrades, and migrations
• Collaborate with national IT team to deploy new technologies and standards
• Ensure regional compliance with company IT policies, procedures, and security protocols
• Track and manage IT assets, ensuring optimal utilisation and lifecycle management
• Provide regular reports on regional IT performance, incidents, and projects to senior management
• Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3-5 years of experience in IT Support, infrastructure management, or a similar role
• Proven experience managing regional or multi-site IT operations
• Solid understanding of Office 365 and Windows operating systems, as well as cloud platforms (e.g., Azure)
• Familiarity with cybersecurity tools and best practices
• Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP, VLANs)

Benefits

• 25 days annual leave (increases with length of service) plus normal statutory bank holidays
• Hybrid and flexible work options
• Buy and sell annual leave
• Life assurance
• Private medical
• Cycle to work scheme
• Greener car scheme
• Regular development reviews and training
• Group staff pension scheme
• Discounted shopping platform

About Dains

At Dains, our core values: Integrity, Fairness, Working & Succeeding Together, and Valued Relationships are the foundation of our firm. These principles guide our daily interactions and decision-making processes, ensuring we maintain the highest professional standards while fostering positive relationships with clients and colleagues alike.

We offer ambitious professionals the opportunity to thrive in a dynamic and supportive environment. If you are eager to be part of a forward-thinking team shaping the future of accountancy, we want to hear from you!