SC Cleared Desktop Support Engineer- 6 months - On Site - Inside IR35

Hamilton Barnes are seeking a SC Cleared Desktop Support IT Engineer for a 6+ month onsite contract in Gloucester. Role covers Windows 10 (MMD) support, hardware/software/network troubleshooting, Active Directory, Azure, device deployment, and VIP/end-user support. Flexibility for site travel and occasional out-of-hours work required.

Key Responsibilities:

• Provide end-user IT support by troubleshooting and resolving issues with networks, hardware, software, printers, mobile devices, and Windows 10 systems, ensuring minimal downtime.
• Manage incidents from logging to resolution, including monitoring multiple communication channels, maintaining accurate documentation, and liaising with vendors.
• Deploy, configure, and maintain IT assets (laptops, desktops, peripherals), manage asset life cycle (setup, moves, disposal), and support conference/training room setups.
• Perform account administration (Active Directory, Azure), antivirus management, and contribute to technical documentation, reporting, and process improvements.

What You Will Ideally Bring:

• Strong technical expertise in Windows 10 troubleshooting, Microsoft Managed Desktop environments, device configuration, and basic networking, with familiarity in Intune and cloud printing.
• Experience in customer service, effective communication skills, and the ability to work independently while managing multiple tasks to resolution.
• Knowledge of ITIL processes, virtualization concepts, and support for collaboration tools (Teams, SharePoint, Office apps, iOS devices).
• Problem-solving mindset with the ability to analyse root causes, adaptability to learn new technologies quickly, and readiness to work onsite with SC Clearance.

Contract Details:

• Duration: 6 months (view to extend)
• Day Rate: Up to GBP220 per day (Inside IR35)
• Location: 5 days on site (Gloucester or Bridgwater or Leiston)
• Start Date: ASAP

SC Cleared Desktop Support Engineer- 6 months - On Site - Inside IR35