Location: UK (Hybrid - occasional on-site as required)

Contract: 6 Months

Start Date: ASAP

Rate: Market Rate - Inside IR35

About the Role

We are seeking a skilled Customer Support Engineer (SCADA/ADMS) to join on a 6-month contract. The role will involve supporting Advanced Distribution Management Systems (ADMS) and SCADA solutions, with a focus on troubleshooting, system enhancements, and delivering high-quality support to end users in a critical infrastructure environment.

Responsibilities

• Support, maintain, and enhance ADMS/SCADA applications including DMS, OMS, Storm Assist, and DER.
• Work with utilities and system operators to translate functional specifications into technical solutions.
• Perform installation, configuration, integration, and performance tuning of ADMS applications.
• Troubleshoot and resolve issues related to Linux, Windows, Oracle, SQL, networking (TCP/IP, DNS, firewalls, switches), and related systems.
• Develop and maintain shell scripts, SOAP integrations, Jasper Reports, and database queries.
• Provide root cause analysis and corrective actions for reported system incidents.
• Collaborate with cross-functional teams and customers to ensure high-quality service delivery.
• Maintain compliance with industry standards such as NERC CIP.
• Contribute to continuous improvement in monitoring, diagnostics, and remote support solutions.

Essential Skills & Experience

• Proven experience with ADMS products such as PowerOn Fusion (PoF) or PowerOn Advantage (PoA).
• Strong understanding of SCADA and modelling tools.
• Knowledge of transmission and distribution electrical grids.
• Technical expertise with Linux, Windows, Oracle, SQL, Shell scripting, SOAP, Jasper Report, Cassandra.
• Networking knowledge: TCP/IP, routing, LAN, DNS, Active Directory, firewalls, switches.
• Ability to work independently and manage issues under pressure.
• Strong problem-solving, analytical, and communication skills.
• Experience interfacing directly with customers in high-stakes environments.

Desirable Skills

• Hands-on experience with ADMS S6.
• Additional knowledge of remote monitoring and diagnostics tools.
• Familiarity with large-scale utility environments.

Personal Attributes

• Proactive and customer-focused, with a positive attitude.
• Strong logical reasoning and structured problem-solving approach.
• Able to set a high standard in terms of quality, consistency, and delivery