Second Line Helpdesk Engineer

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Overview Second Line Helpdesk Engineer Up to £30k per year • Kings Lynn (Norfolk) • Hybrid (2 to 3 days a week) Responsibilities
Provide advanced technical support to resolve complex hardware, software, and network issues for end users. Troubleshoot and diagnose problems, often handling escalations from first-line support, with timely resolution within SLAs. Support multiple operating systems (Windows and MacOS) and business-critical applications such as Microsoft 365. Administer user accounts, network protocols, and remote access tools. Collaborate with colleagues and third-party vendors to maintain high service standards.
Technical Skills & Qualifications
Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable) Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable)
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Location:
Hounslow, England, United Kingdom
Job Type:
FullTime

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