Second line Support Engineer

New Today

Your newpany


YourpanyA leading Northern Ireland-based IT services provider is on a mission to empower businesses through smart, human-centred technology. With a values-driven culture focused on progress, delivery, people, and innovation, thepany partners with clients to align IT with business goals, making technology seamless, supportive, and a true driver of growth.
Due to continued expansion, thepany is seeking a
Level IT Support Engineer to join its Magherafelt-based team and play a key role in delivering exceptional technical support.
Your RoleAs a Level 2/3 IT Support Engineer, the successful candidate will provide responsive, knowledgeable, and empathetic support across a wide range of technologies. This hybrid role involves both remote and on-site work, supporting SMEs and contributing to infrastructure and cloud projects.
Key responsibilities include:
  • Troubleshooting hardware, software, and networking issues
  • Supporting Windows servers, desktops, and networking equipment
  • Managing VPNs and Microsoft 365 environments
  • Performing system monitoring, patching, and security checks
  • Documenting client environments and resolutions
  • Collaborating with internal teams and liaising directly with clients

    • What You Need to Succeed
  • Experience:
    Minimum 3 years in a similar MSP support role
  • Technical Skills:Microsoft Infrastructure (AD, Group Policy, DNS/DHCP, IIS, RDS)Networking (VLANs, routing, switching, firewalls)VPNs (client-based and site-to-site IPSec)Windows Server (2016–2022), Windows 10–11Microsoft 365 administrationBackup & disaster recovery in physical/virtual environmentsSecurity tools (SentinelOne, CrowdStrike, Fortinet, etc.)
  • Soft Skills:
    Strongmunication, problem-solving mindset, and client focus
  • Other:
    Full UK driving licence and willingness to travel
  • Desirable:
    Relevant certifications (Microsoft, Fortinet, Dell); degree or equivalent experience

    • What You Will Get in Return
  • 30 days annual leave (including bank holidays)
  • Private healthcare and wellbeing cover from day one
  • Paid technical training and certifications
  • Free on-site parking
  • Regular team events and a collaborative culture
  • Modern tech setup and well-equipped workspace
  • Career progression and dedicated development time
  • A values-led, people-first work environment
  • The opportunity to make a real impact on a growing NI success story

    • If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

    #4727552 - Roisin Byrne
    Apply
    Location:
    Magherafelt
    Job Type:
    FullTime

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