Why Work for us?We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression, you will enjoy:Competitive salary with exceptional earning potentialOptional overtimeGenerous callout payments the best in the industryPension matching up to 7%25 days holiday plus bank holidaysCompany vehicle, uniform, PPE, tools, and continuous training providedIndustry-leading Health & Safety and employee assistance programsNewly introduced Engineering career ladder for career progression opportunitiesAverage team member tenure of over 20 yearsBecome a valued member of our Winning TeamStaff referral scheme up to £2,000.00Rewards & recognition programsRole Overview:To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team. Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.Main Responsibilities:Managing paperworkEnsuring customer expectations are metManaging workloadAchieving company KPIs for attendance in line with the clients' Service Level AgreementsTeamwork and collaborationProblem solvingCustomer serviceUnderstanding and meeting guidelines and standards of work expected by JCI / ISSGMaintaining a professional appearance and manner to promote the image of the CompanySetting a good example to colleagues by observing all company rules and regulationsCompleting necessary Company documentation punctually and in accordance with guidelinesObserving and adhering to company health & safety guidelinesPreferred qualifications:FLIR Latitude, CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.Experience:At least three years experience within the Security Industry working on CCTV, Access Control and Intruder Systems.Skills:Experience in the Security/CCTV/Access Control sectorAnalytical and Diagnostic SkillsPlanningCommunication skills, both verbal and writtenTime keepingFlexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outsCommitment to delivering excellent customer serviceTeam Player with the desire to share knowledge in a team environmentSelf-motivated and confidentPractical and highly adaptableCooperative and helpful at all times#RMDFLJBRP1_UKTJ