Overview

Security Systems Technical Support Engineer position at Mitie Cleaning & Hygiene Services. This is a full-time, office-based role located at MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, United Kingdom.

Job Details

• Employment type: Full-time


• Salary: £30,000


• Shift pattern: 4 on 4 off (two days followed by two nights, 6am-6pm / 6pm-6am), 12-hour shifts


• Location: MiTec, Lurgan

Key Purpose Of The Job

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.

Key Responsibilities

• Provide technical support to end users and engineers both internally and externally.


• Ensure prompt and accurate information is scheduled.


• Prioritise workload and meet contractual deadlines.


• Answer customer telephone calls ensuring internal customer service standards are met.


• Any other reasonable requests from the line supervisors and Head of Service.


• Provide first line support to the customer to see if the call can be resolved before passing to the service team.


• Provide support to the Service Scheduling Team when required.

Essential Requirements

• Minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control & Fire


• Customer focused


• Excellent telephone manner


• Team player


• Strong interpersonal and communication skills


• Ability to prioritise workloads


• General varied product knowledge on fire systems


• Network/IP based product experience

Desirable Requirements

• Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels


• Experience working on Cash4windows


• Experience working on Enterprise-wide networked CCTV systems to include Cathexis


• Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems


• Network/IP based product experience

Additional Information

• Flexible working requests will be considered from day one of employment.


• We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.


• Our market-leading offering provides a range of benefits to support lifestyle and wellbeing, including virtual GP, Salary Finance, Choices lifestyle benefits platform, holiday purchase options, dental treatment, technology purchases, MiDeals discounts, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn scheme, and Mitie Matching Share Plan.


• Mitie Stars recognition with monthly cash prizes and a top prize of £10,000.


• Mitie is committed to training and development and offers a wide range of learning resources.


• Mitie is committed to inclusive recruitment; if you require reasonable adjustments during the recruitment process, please email us.

About Mitie

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from household names in banking to critical government sites, hospitals and schools.

How to Apply

Join our Mitie Team and apply through this page.