OverviewSecurity Systems Technical Support Engineer at Mitie Cleaning & Hygiene Services. 100% office based, full-time, salary £30,000 per annum. Shift pattern: 4 on 4 off (two days followed by two nights), 12-hour shifts.Key Purpose Of The JobWorking alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.Key ResponsibilitiesProvide technical support to end users and engineers both internally and externally.Ensure prompt and accurate information is scheduled.Prioritise workload and meet contractual deadlines.Answer customer telephone calls ensuring internal customer service standards are met.Any other reasonable requests from the line supervisors and Head of Service.Provide first line support to the customer to see if the call can be resolved before passing to the service team.Provide support to the Service Scheduling Team when required.Essential Requirements For The JobMinimum of 3 years experience across multiple disciplines including Intruder, CCTV, Access Control & Fire.Customer focused.Excellent telephone manner.Team player.Strong interpersonal and communication skills.Ability to prioritise workloads.General varied product knowledge on fire systems.Network/IP based product experience.Desirable Requirements For The JobExperience of UDL software across Galaxy, ATS, Intruder Alarm Panels.Experience working on Cash4windows.Experience working on Enterprise-wide networked CCTV systems (e.g., Cathexis).Experience of remote programming of industry standards on Enterprise-wide networked Access control systems.Network/IP based product experience.Additional InformationWe will consider flexible working requests from day one of employment. We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. Our benefits include virtual GP, Salary Finance, lifestyle benefits platform Choices, holiday purchase, life cover, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan. Mitie Stars recognition program with monthly cash prizes and an annual top prize of £10,000. We offer training and development opportunities. We are committed to inclusive recruitment and can make reasonable adjustments during the recruitment process if needed.LocationMiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK #J-18808-Ljbffr