Senior Apps Support Engineer - SQL, Azure, C#, APIs

On-site | Hedge End, Hampshire Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Advanced Support Engineer to play a critical role in a Tier 4 support team, working closely with R&D and product teams to solve high-impact technical issues and enhance the stability and performance of a cloud-based platform.

What You'll Be Doing

Providing advanced (Tier 4) support for complex technical issues escalated by Tier 2 and 3 teams Troubleshooting production and test system issues via logs, traces, telemetry, and SQL analysis Scripting solutions and automating tasks using PowerShell and similar tools Simulating customer issues in local/test environments for detailed root cause analysis Collaborating with the Cloud Ops and R&D teams to deliver fixes, tools, and documentation Helping improve internal processes and response times through tooling and knowledge-sharing Supporting the UK customer base with occasional flexibility to liaise with US counterparts What We're Looking For

5+ years of cloud support experience in a technical role Strong SQL skills for data analysis and report crea...