Job OverviewJoin Birmingham City Council's dynamic Applications Support Team as an experienced Senior Application Support Engineer. You'll lead on expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.What We Are AboutAs a Senior Application Support Engineer, you will lead on current applications and collaborate with teams to implement upgrades and advanced solutions that meet business needs. Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.The RoleAs a Senior Application Support Engineer, you will lead on the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaborate with suppliers, business representatives, scheduling, database and other teams to support advanced solutions that meet business requirements.Key ResponsibilitiesTechnical Expertise: Ideally extensive hands-on experience and in-depth knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas – such as leading on implementation of third party hosted solutions including interpreting business requirements to ensure correct set up of system parameters.Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.About YouExperience: Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.We will support you withAn environment that values curiosity, autonomy and working in the openAn engaged and supportive leadership with a clear visionTraining and development opportunities to help you progress and be the best you can beAn inclusive workplace committed to reflecting the public we serveA benefit package designed to promote a great work life balanceExposure to all digital and technology teams and services areas across the councilYou must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV your application will not be considered.Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.For any informal enquires please contact: Sue Causer, parveen.ellahi@birmingham.gov.ukRef: BCC3208We welcome applications from people with caring responsibilities and flexible working options will be considered.A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.Job Description and Person Specification: JD - Senior Application Support Engineer.pdf #J-18808-Ljbffr