Join to apply for the Senior Applications Support Engineer role at Birmingham City Council

Grade 5 - £41,511 - £49,764

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Overview

Join Birmingham City Council's dynamic Applications Support Team as an experienced Senior Application Support Engineer. You'll lead on expert support for various software applications, including the Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The Role

As a Senior Application Support Engineer, you will lead on the current application portfolio and collaborate with teams to implement upgrades and advanced solutions that meet business needs.

Key Responsibilities

• Technical Expertise: Ideally extensive hands-on experience and in-depth knowledge of Education Systems, Library Services or Waste Management.
• Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas – including interpreting business requirements to ensure correct set up of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.

About You

• Experience: Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.

We will support you with

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council

You must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV your application will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact: resourcing@birmingham.gov.uk

Ref: BCC3218

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification: JD - Senior Application Support Engineer.pdf