Location:Battersea (+hybrid)
Salary:£50,000 – £60,000
Benefits:Private Medical Insurance
Start date:ASAP
Reports to:Service Desk Manager
Hours of work:Full time
Language: English (Required)

The Company

Databarracks is an IT Resilience managed service provider based in South West London. We do more than just protect technology – we enable our customers to get on with what they do best when the worst happens. We have grown substantially, winning new business and industry awards typical of companies many times our size. We did this by maintaining a small company ethos and hiring clever, motivated people who are invested in what they do and fun to be around.

We’re a tight, focussed team, with the internal resources to provide meaningful opportunities for progression and on-the-job training. Some of our most senior staff members started in entry-level positions and have, through a combination of personal drive and internal support, made leaps up the career ladder.

The role

Are you ready to elevate your technical expertise to new heights? You’re already skilled at solving complex problems, but maybe you’re seeking a fresh challenge; an environment that pushes you to think deeper, troubleshoot faster, and develop technical skills.

As our Senior Backup Engineer, you’ll provide expert-level technical support, troubleshooting, and strategic guidance to our Backup as a Service customers. You’ll ensure the highest level of system reliability, security, and performance while acting as the primary escalation point for complex technical issues.

If you want to work somewhere that values your expertise in both resolving critical incidents and designing preventative measures, where you can make a genuine impact on customers’ data security and business continuity, then keep reading

Responsibilities:

• Collaborate with engineering teams to develop long-term solutions that strengthen our backup infrastructure
• Proactively identify and mitigate risks before they impact customer operations
• Mentor and guide team members, helping them grow their technical capabilities
• Lead process improvement initiatives that enhance our service delivery
• Ensure seamless communication between technical teams and stakeholders
• Serve as senior escalation expert for complex backup issues, providing expert troubleshooting while mentoring junior engineers to foster team-wide technical excellence
• Own high-priority customer relationships as their trusted technical advisor, leading strategic engagements from risk assessments to capacity planning while liaising with senior stakeholders
• Develop advanced troubleshooting processes and drive long-term solutions in collaboration with engineering teams, contributing to knowledge bases and best practice documentation
• Lead complex infrastructure projects including migrations and upgrades, while ensuring compliance with industry standards and regulatory requirements
• Enhance operational efficiency through trend analysis, automation, and continuous service improvement, optimising system performance and incident response times

The Candidate

The ideal candidate will have

• 3-5 years of hands-on technical experience including business/customer facing work
• Commvault certification is highly desirable
• Experience with cross-platform integrations of Commvault with cloud services (Azure Backup, AWS S3, Google Cloud Storage)
• Experience in cyber-security best practices related to data protection, ransomware mitigation, and compliance standards
• Exposure to ITIL best practices and service management frameworks
• Experience leading backup and disaster recovery projects, including migrations and large-scale implementations

We’re looking for someone who

• Thrives when faced with challenging backup and recovery scenarios
• Has a passion for complex technical puzzles which is matched only by their dedication to customer success
• Is equally comfortable diving deep into technical details and explaining complex concepts to non-technical audiences
• Believes in building systems that prevent problems, not just fixing them when they occur

Apply now and join a team that will challenge you to be your best technical self.

Send us your CV at recruitment@databarracks.com along with a short note on why you’re ready to elevate both your earnings and your career.