Overview

The following content displays a map of the jobs location - Exeter

We’re looking for an exceptional Senior End User Computing Engineer to help us make a difference to our planet.

As our Senior End User Computing Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we\'ll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

• We\u2019re a force for good - focusing on our environmental and social impact
• We\u2019re experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We\u2019re better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Your world of expertise

Join the Met Office as a Senior End User Computing Engineer and help shape the future of our Digital Workplace, empowering colleagues to connect, collaborate and thrive. You\'ll bring deep technical expertise and strategic insight to modernise user-focused IT services and ensure technology continues to support the vital work we do. This is your opportunity to make a meaningful impact, mentor others, and contribute to a forward-thinking, collaborative environment.

• Lead the resolution of complex technical incidents and problems, owning support tickets, applying expert-level troubleshooting, guiding root cause investigations, and mentoring junior engineers. Take a holistic view that considers wider business requirements and impacts and use this to prioritise workloads for yourself and the team.
• Champion outstanding customer service and user experience, embedding a user-first approach across support and project activities, and driving continuous improvement in how EUC services are delivered and perceived.
• Act as a technical champion across End User Computing, supporting modern Windows desktop environments, desktop management, and hardware lifecycle projects. Set best practice standards, guide team members, and lead innovation in EUC technologies and service delivery.
• Drive process improvement, identifying and implementing opportunities to enhance efficiency, consistency, and effectiveness across support operations. Ensure procedures and documentation are continuously reviewed, updated, and aligned with industry and organisational best practices.
• Foster team development and technical growth, sharing expertise, supporting training initiatives, and contributing to a culture of continuous learning through hands-on experience, mentoring, and access to funded qualifications.

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their Best Workplaces in Tech 2023 and 2024 lists, as well as their 54 Best Workplaces for Women 2023 list.

As our Senior End User Computing Engineer, your total reward package will be up to £49,806 annually, which includes:

• An outstanding Civil Service pension, with an average employer contribution of 28.97%
• Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. While in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay.
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Essential Criteria, skills and experience

• We\u2019re Experts by Nature - Demonstrate experience acting as a technical expert and escalation point across multiple areas of end user computing. Evidence should be provided for at least four of the technical areas listed below.
• • Microsoft 365 & Modern Desktop Management – Supporting M365 services, Intune, Entra ID, Exchange, SharePoint and Teams.
  • ITSM Tools & ITIL Framework – Experience using ITSM platforms (e.g. ServiceNow) for incident management and operating within an ITIL-aligned service environment.
  • Microsoft Operating Systems – Supporting Windows Clients (10, 11) and Windows Server (2016, 2019, 2022) infrastructure including virtualised environments.
  • Hardware Support – Installing, maintaining, and supporting laptops, mobile devices, printers, and meeting room equipment, including hardware lifecycle activities.
  • Active Directory – Managing Active Directory environments including ADUC, Group Policy, AD object and OU administration.
  • Software Deployment & Lifecycle – Managing software packaging, deployment, and maintenance using tools such as Microsoft Configuration Manager (MCM) and Intune.
  • Asset Management – Maintaining accurate IT asset records and working closely with the Asset Management team to support effective tracking and utilisation across the organisation.
  • Scripting (PowerShell) – Proficient in using PowerShell to automate tasks, support software deployment, and enhance EUC operations through efficient scripting practices.
• We Keep Evolving – Leads by example in taking ownership of incidents and tasks, applying logical, methodical thinking and strong attention to detail. Brings depth of experience in diagnosing complex technical issues and driving root cause investigations across EUC platforms. Actively identifies opportunities to improve processes, workflows and service delivery, and contributes to the implementation of these enhancements.
• We’re Better Together – Demonstrates the ability to work independently to complete tasks and solve problems, while actively collaborating with colleagues across the team and wider support functions. Has a strong track record of mentoring others and sharing knowledge to build team capability and foster a collaborative working environment.
• We Live and Breathe It - Builds strong relationships with internal customers by communicating clearly and empathetically while fostering the same approach within junior team members through guidance and example. Acts as a trusted escalation point, ensuring users feel supported and informed throughout the resolution process. Delivers high-quality customer service by explaining technical issues in accessible terms and using appropriate channels including email, instant messaging, and phone to provide timely, accurate updates.

How to apply

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 28/09/2025 at 23:59 with first stage interviews commencing from 06/10/2025. You will hear from us once the closing date has passed.

Using AI in your application

We welcome applications that use AI tools for support in drafting or refining, as long as they accurately reflect your own skills and experience. All hiring decisions at the Met Office are made by people, not AI. For more details, visit our approach to recruitment.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at careers@metoffice.gov.uk.

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible, 2 of these years must be immediately preceding the point of your application. You will need to achieve full security clearance within your first 6 months with us.