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Job Details: Senior End User Computing Engineer

Full details of the job.

Vacancy Name

Vacancy Name Senior End User Computing Engineer

Employment Type

Employment Type Permanent

Location

Location London

Role Details How insurance is underwritten here hasn't changed in 300 years – until now. At Ki, we are genuinely solving problems that haven’t been solved with technology in the insurance space. We are building the first fully digital and data-led insurance platform in the London Market. Ki is used by the world’s leading insurance brokers to provide cover for their clients against some of the planet’s biggest risks. We are the first movers in this space. Think challenger bank, but for complex risks like hurricanes and natural disasters.

Having reached c.$1bn of Gross Written Premium in the first three years of trading, and becoming a Top 20 Lloyd’s of London syndicate, Ki is launching a Technology Services function and Transformation Programme to enhance our technological capabilities and streamline processes. The programme will transform Ki’s internal-facing technology services across all business functions, including Actuarial & Risk, Underwriting & Distribution, Finance, HR, Legal, Operations, Claims and IT.

We are a forward-thinking, dynamic company with a solid financial foundation and exciting growth plans. At the forefront of the insurance industry transformation, we leverage cutting-edge technology to deliver innovative solutions to our clients. Our mission is to revolutionize the insurance landscape, and we are looking for passionate individuals to join our team and contribute to our multi-million-pound transformation programme.

Are you passionate about delivering a high-quality user-centric service?

As a senior EUC Engineer, you will play a pivotal role in designing, managing, and evolving the full lifecycle of our end user devices, ensuring that our laptop, mobile, and collaboration tools are secure, performant, and aligned with our business objectives. This is a hands-on role requiring a balance of technical depth, user empathy, and operational oversight.

Join us to make a significant impact, drive innovation, and help shape the future of our digital workplace.

Principal Accountabilities:
- Manage the full lifecycle of EUC assets, including procurement, provisioning, refresh, and secure disposal
- Lead 2nd/3rd line support for EUC technologies, mentoring service desk teams and improving technical capability
- Administer Intune and drive endpoint compliance, security baselines, and MDM/MAM strategy
- Oversee application packaging, patching cycles, and device performance monitoring
- Own meeting room and collaboration tech, supporting AV infrastructure and in-office events
- Champion documentation, automation, and operational excellence across EUC services
- Support Ki’s IT transformation, helping shape our independent digital estate and internal best practices

Required skills & experience:
- Proven experience in an EUC, desktop support, or endpoint management role
- Hands-on expertise with Microsoft Intune, Autopilot, and endpoint security policies
- Excellent working knowledge of Windows 10/11 and Microsoft 365 tools
- Experience with hardware provisioning, asset tracking, and device refresh cycles
- Strong analytical and troubleshooting skills across hardware and software platforms
- Strong stakeholder engagement across multiple stakeholder types; for example suppliers, customers and our technical colleagues
- Clear communicator with the ability to document and present technical information effectively
- Experience supporting organisations through transformation, demerger, or platform migrations
- Basic PowerShell scripting or automation skills
- Familiarity with ITSM tools such as Freshservice or ServiceNow
- Knowledge of ITIL practices and configuration/asset management principles (certification a plus)

Our culture:
Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

Ki Values:
• Know Your Customer: Put yourself in their shoes. Understand and balance the different needs of our customers, acting with integrity and empathy to create something excellent
• Grow Together: Empower each other to succeed. Recognise the work of our teams, while celebrating individual success. Embrace diverse perspectives so we can develop and grow together.
• Be Courageous: Think big, push boundaries. Don’t be afraid to fail because that’s how we learn. Test, adapt, improve - always strive to be better.

If this sounds like a role and a culture that appeals to you, apply now!