Overview

This role is part of the IT Operations, who are responsible for:

• Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users
• As IT subject matter experts, contributing to the design and development of new products and services
• Improving user experience in our systems and processes
• Proactively maintaining our IT service portfolio and reducing technical debt

There are a number of different teams within IT Operations, aligned to specific user needs / services. Each IT service team will have a number of different services that form the service offering to end users.

An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.

Some of the core infrastructure services that you will support is as follows (but not limited to, as business requirements evolve / change):

• Server architecture
• Virtualisation technologies
• Datacentre operations
• Cloud operations
• Domain directory services
• Data storage and management
• Device management
• Information security management and cyber security
• Database administration services
• Network operations (wired/wireless/mobile)
• Business continuity management and disaster recovery planning

You will put people at the heart of everything you do – with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Role responsibilities

A senior infrastructure operations engineer acts as third-line support for incidents, problems and changes to solutions and services. We estimate 75% of your time will be spent on operational activities, and 25% of your time supporting technical activities in project / programme delivery.

At this role level, you will:

• provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement
• be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle
• coach, supervise and train other members of your team
• assist in the provision of first class services and consistent levels of capability, as required by the organisation

Skills and qualifications

• Asset and configuration management
• Availability and capacity management
• Change management
• Coding and scripting
• Continual service improvement
• Financial management
• Incident management
• Ownership and initiative
• Problem management
• Service reporting
• Service management framework knowledge
• Service focus
• Technical specialism
• Technical understanding
• Testing
• User focus
• Other Duties: Participate in the on-call service; Occasional work outside core hours for major projects; All other reasonable requests

Technical focus areas (examples): Server architecture; Virtualisation technologies; Datacentre operations; Cloud operations; Domain directory services; Data storage and management; Device management; Information security management and cyber security; Database administration services; Network operations (wired/wireless/mobile); Business continuity management and disaster recovery planning.

• Use management system software and tools

• Use logical schemata to investigate problems, collect performance statistics and create reports

• Carry out the routine configuration, installation and reconfiguration of database and related products

• Optimise performance and forecast resource needs

User focus and other duties

• Identify and engage with users or stakeholders to collate user needs evidence
• Understand and define research that fits user needs
• Use quantitative and qualitative data about users to turn user focus into outcomes
• Participate in the on-call service
• Occasional work outside core business hours to support major projects / programmes
• All other reasonable requests

This advert closes on Sunday 17 Aug 2025