Senior Engineer - Infrastructure Operations

Join to apply for the Senior Engineer - Infrastructure Operations role at Moorfields Eye Hospital, London, Fellowship

Senior Engineer - Infrastructure Operations

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Join to apply for the Senior Engineer - Infrastructure Operations role at Moorfields Eye Hospital, London, Fellowship

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YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people’s sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.

And we’re just getting started.

Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job Overview

This role is part of the IT Operations, who are responsible for:

• Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users
• As IT subject matter experts, contributing to the design and development of new products and services
• Improving user experience in our systems and processes
• Proactively maintaining our IT service portfolio and reducing technical debt
  
  

• Server architecture
• Virtualisation technologies
• Datacentre operations
• Cloud operations
• Domain directory services
• Data storage and management
• Device management
• Information security management and cyber security
• Database administration services
• Network operations (wired/wireless/mobile)
• Business continuity management and disaster recovery planning
  
  

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
  
  

• provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement
• be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle
• coach, supervise and train other members of your team
• assist in the provision of first class services and consistent levels of capability, as required by the organisation
  
  

• Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas
• Verify the location and state of assets, and support the full IT asset management lifecycle (from request through to retirement)
  
  

• Manage service components to ensure they meet business needs and performance targets
  
  

• Analyse and assess impact, and develop and document change requests
• Implement complex changes based on requests for change and apply change control procedures
  
  

• Practical use of scripting tools and software that are available to support service delivery
  
  

• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions
• Manage process improvements for your own area
• Spot or identify obvious deficiencies
  
  

• Responsible for the proper and safe use of IT equipment by users, including expensive IT equipment and software
• Support the purchase of software, hardware and services relating to the delivery of projects and the transition into IT Operations
  
  

• Identify and register incidents, gathering the required information and allocating it to the appropriate channel
• Diagnose and prioritise incidents, investigate their causes and find resolutions
  
  

• Own an issue until a new owner has been found or the problem has been mitigated or resolved
  
  

• Initiate and monitor actions to investigate patterns and trends to resolve problems
• Effectively consult specialists where required
• Determine the appropriate remedy and assist with its implementation
• Determine preventative measures
  
  

• Ensure the service management platform is up-to-date at all times with Customer Service activities
• Produce relevant reports in a standard format and agreed timeframe
• Work with important stakeholders to discuss any changes in the reporting processes
• Add a commentary that provides an interpretation of the data set
  
  

• Show an in-depth understanding of service management framework principles and processes
• Apply technical knowledge in project or programme activities
  
  

• Take inputs and establish coherent frameworks that work
  
  

• Demonstrate experience and knowledge more than one of the subject matter areas outlined in the job description, including (but not limited to):
• Server architecture
• Virtualisation technologies
• Datacentre operations
• Cloud operations
• Domain directory services
• Data storage and management
• Device management
• Information security management and cyber security
• Database administration services
• Network operations (wired/wireless/mobile)
• Business continuity management and disaster recovery planning
• Use management system software and tools
• Use logical schemata to investigate problems, collect performance statistics and create reports
• Carry out the routine configuration, installation and reconfiguration of database and related products
• Optimise performance and forecast resource needs
  
  

• Understand the core technical concepts related to the role, and apply them with guidance
  
  

• Review business requirements and specifications, and define test conditions
• Identify issues and risks associated with work
• Analyse and report test activities and results
  
  

• Identify and engage with users or stakeholders to collate user needs evidence
• Understand and define research that fits user needs
• Use quantitative and qualitative data about users to turn user focus into outcomes
  
  

• Participate in the on-call service
• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests
  
  

• Degree, or equivalent relevant level of experience with additional specialist knowledge
• Relevant specialist technical qualification or equivalent experience
• Service management qualification or equivalent experience (example: ITIL)
  
  

• Relevant management / leadership qualification or equivalent experience
• Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
  
  

• Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives
• Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
• Experience of solving complex problems for users through the use of technology requiring analysis, interpretation and a comparison of a range of options
• Experience managing core infrastructure technologies – both on-premise and Cloud
• Experience of supporting the transition of products from Delivery into Live Service
  
  

• Supervision and allocation of work in own team, including coaching, knowledge transfer and training of more junior or less experienced members of the team
• Management of financial budgets for a team (pay, on-call, consumables)
• Experience of management products / services in healthcare (NHS)
  
  

• Lead the end-to-end service provision – covering Service Management practices (incident, problem, change, service request, etc)
• Lead service improvement and re-design initiatives, including policy implantation for own area, and proposing changes to policy and processes beyond own area
• Identify training needs and develop a professional development framework with your team
• Prioritisation of work – within the team and across the wider directorate
• Meet set targets or metrics for service
• Autonomous working and can delegate appropriately
• Good communication skills – tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
• Strong technical knowledge and ability to keep ahead of digital and technology initiatives
• Use and develop our Service Management, Quality Assurance Testing, and Delivery Management tooling
• Systematic and methodical approach to problem solving
  
  

• Relentless focus on user needs and experience
• Problem-solving mindset – focusing on improving outcomes
• Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
• Able to work well within a busy environment
  
  

• MEH IT Operations - Senior Engineer Infrastructure Operations Band 7 (PDF, 489.2KB)
• Staff Benefits (PDF, 865.7KB)
• MEH Privacy Notice (PDF, 138.0KB)
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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