• This is a primary processing purpose.
• This is a secondary processing purpose.

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.

• This is a secondary processing purpose.
• This is a secondary processing purpose.

Senior Technical Support Engineer – Routing & Switching (Location - UK Remote)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Applicants must have the right to work in the UK. Visa sponsorship is not available.

How You Will Contribute:

As a Senior Technical Support Engineer, you’ll work at the front line of network problem-solving, owning the resolution of complex issues raised by customers and filed teams. You’ll collaborate with R&D and engineering groups (Field Support, PLMS, Product Architects, etc.) to troubleshoot, test, and improve network products, ensuring reliable performance across:

• Software-Defined Networking (SDN)
• Network Function Virtualization (NFV)
• vRouters / vSwitches
• Core and edge routers & switches
• Container-based and microservices architectures

Your goal: to help customers resolve service-impacting issues quickly, while driving continuous product improvements with our global teams.

The Must Haves:

To succeed in this role, candidates must have:

• A degree in Computer Science or equivalent experience.
• Proven experience in:
  • Routing, Switching, SDN/NFV or 5G technologies
  • Automated testing tools — Python preferred
  • Ethernet, MPLS, IP Routing (BGP, IS-IS, OSPF) RSVP-TE, NFV
• Strong troubleshooting expertise in production network environments
• Effective communication skills in written and verbal English.

Assets:

Preferred or additional qualifications that will set you apart:

• Exposure to
  • L3VPN, L2VPN, EVPN, Segment Routing.
  • NFV architecture, Docker containers, Virtual Network Functions (VNF), Virtual Switches (OVS)
  • Software function chaining, hypervisors
  • Test equipment like Ixia, Spirent
  • Hands-on work with Juniper/Cisco products

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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