OverviewSenior EUC Engineer – Doncaster / Hybrid. Permanent, 37.5 hours per week. Reports to EUC Manager.Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses.ResponsibilitiesManaging and maintaining end user devices using Wavenet’s EUC management toolsets.Deploying Windows updates, OOB patches, applications, BIOS updates, and handling OSD (Operating System Deployment) tasks.Testing new software deployments in collaboration with customers, ensuring documentation is up to date and compliant with change management processes.Monitoring and maintaining existing deployments, taking corrective actions as required.Acting as a trusted advisor to customers, occasionally leading technical presentations and mentoring both internal and external stakeholders.Working closely with customer IT teams to deliver high-quality service and build long-term partnerships.Proactively identifying and mitigating risks to minimise impact on customer systems availability.Supporting incident resolution and service restoration efforts in line with contractual SLAs and OLAs.Driving continuous service improvement by contributing to technical documentation, knowledge sharing, and frontline support enhancements.Producing compliance reports and maintaining strong documentation standards.Supporting the business in achieving high CSAT and NPS through excellent service delivery.Contributing to Wavenet’s vendor partnership accreditations through continued learning and certification.QualificationsA minimum of 2 years’ experience with Microsoft Endpoint Configuration Manager (SCCM/ConfigMgr).Experience with Operating System Deployments and In-Place OS upgrades.Familiarity with third-party software update catalogues (e.g., Patch My PC, Dell, Lenovo, HP).Strong working knowledge of Active Directory, Group Policy, DNS, and DHCP.Hands-on experience managing end user devices across multiple environments.Proficiency in using remote support tools and software.A proven track record in incident, problem, and change management, with a focus on service restoration and root cause analysis.Strong documentation skills and ability to communicate technical issues to both technical and non-technical audiences.A solid understanding of OLAs, SLAs, and KPIs.Working knowledge of the ITIL framework.Security Clearance (SC) or eligibility to obtain this level of clearance (mandatory).Exceptional time management skills and ability to manage multiple priorities.A positive, client-focused attitude and a desire to consistently deliver top-tier service.Flexibility, adaptability, and the ability to thrive in a fast-moving environment.Excellent problem-solving and analytical thinking skills.Ability to support and lead small-scale project implementations as needed.BenefitsHybrid Working: a flexible model, typically 3–4 days per week in an office, with the option to work from home where appropriate.Annual Leave: 25 days to start, increasing by one day per year up to 28 days.Private medical coverage, discounted health plans, virtual GP access, eye care scheme, and wellbeing programs.Wellbeing support from an in-house Wellbeing Team.Ready to join the UK’s largest managed service provider? Apply today or contact our Talent Acquisition Team for more information. #J-18808-Ljbffr