Synergy Associates is an IT Managed Services Provider, specialising in IT Support for art galleries, the creative industries and financial services.

Synergy is a global leader in managed IT, consultancy and infrastructure solutions. With offices in London, New York, Los Angeles, Paris Hong Kong and Dubai we collaborate with clients across the globe to harness technology, foster innovation and create value. Our experts manage all aspects of a client's IT – from strategy to operations – combining industry knowledge with a commitment to exceptional service.

Join a dynamic and enthusiastic team, passionate about all things IT. We are committed to making a positive difference in our prestigious clients' businesses by offering innovative and tailored IT solutions. As a leader in the industry, we pride ourselves on delivering exceptional service and building lasting relationships with our clients.

Core Responsibilities:

· Provide first-line on-site support for clients, addressing a range of IT-related issues, including hardware, software, networking, and cloud services.

· Assist in the setup, configuration, and ongoing support of client systems.

· Mange support tickets assigned to you, ensuring that all client requests are addressed in a timely and professional manner.

· Work with senior engineers to resolve more complex technical issues and escalate where necessary.

· Perform routine maintenance, updates, and backups on client systems and software applications.

· Assist with the deployment and management of security measures, including antivirus software, firewalls, and patch management.

· Help ensure that clients' IT infrastructure is secure, backed up, and compliant with relevant standards.

· Collaborate with the team to assist in IT projects and client onboardings.

· Maintain and update internal documentation and knowledge base related to client systems and solutions.

· Participate in continuous learning to stay up to date on the latest technologies and industry best practices.

Qualifications:

· Education: A college degree in Computer Science, Information Technology, or a related field, OR equivalent certifications such as CompTIA A+, ITIL, or Microsoft Certified IT Professional (MCITP), etc.

· Skills:

o Basic understanding of IT systems, networking, cloud technologies, and cybersecurity.

o Familiarity with common operating systems (Windows, macOS, iOS, Android) and IT management tools.

o Ability to troubleshoot and resolve hardware and software issues effectively.

o Strong written and verbal communication skills, with the ability to explain technical issues to non-technical clients.

o A proactive and problem-solving attitude with a strong willingness to learn.

o Excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.

o Experience with remote IT support tools and ticketing systems (e.g., ConnectWise, Halo, Zendesk) is a plus.

Desirable Attributes:

· A keen interest in working within an IT Managed Services Provider environment.

· A passion for technology, customer service, and continuous professional development.

· Strong teamwork skills and the ability to collaborate effectively with both internal teams and clients.

· Ability to quickly adapt to new technologies and work in a fast-paced, client-focused environment.

· Fluency in French.

Working Culture & Expectations

You will work primarily at the client premises, but with an expectation of weekly admin time at our London office or from home. We value professionalism, integrity, and clear communication. You must be confident, well-presented, and capable of building trust with both technical and non-technical stakeholders.

This is a rewarding and stimulating role for those looking to truly challenge themselves—working alongside an elite, dedicated team of engineers and support staff. At Synergy, you'll be supporting an exclusive and discerning portfolio of global clients, where technical excellence, creativity, and accountability are both expected and celebrated. You'll be part of a culture that values drive, discipline, and continuous improvement, with ample opportunity to make a meaningful impact.