Senior Information Technology Support EngineerWe are currently working with a growing financial services company in Fleet that is recruiting for a Senior Systems and Support Administrator to join them on a permanent basis. This is a vital role for the company, acting as the sole face of IT systems, covering all levels of support for the business, so we are looking for somebody with excellent customer service and communication skills.Key responsibilities:Responding to tickets and issues raised via service management platform, direct message and monitoring, ensuring SLAs are met and escalating issues as appropriateCarrying out root cause analysis and preventative measures as well as post incident reviews to ensure problems do not recurReviewing any potential IT changes to ensure production will not be negatively impactedInstalling, configuring and maintaining user hardware servicesUpdating asset holdings on relevant databasesSetting up and administering user accountsKey skills and experience:Extensive IT support and systems administration experienceExperienced supporting both Windows and Mac operating systemsStrong understanding of Windows CMD and/or PowerShellServer Manager and Configuration experienceNetworking administration and maintenance experienceUnderstanding of security, including firewall administration and email security practicesEndpoint protection experience (Sophos preferable)ITIL certification and/or experience in ITIL environmentsThe ability to effectively manage and prioritise workloadsExperience with Asset Management (Jira Assets preferable)Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information Technology #J-18808-Ljbffr