Overview

razorblue role: We are looking for a Senior Infrastructure Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Resolving Monitoring issues for our internal infrastructure
• Ensuring core infrastructure and hosting platform performing optimal levels
• Supporting the Head of Infrastructure and networks in project delivery
• Mentoring and training to develop Service Desk engineers in infrastructure skills
• Acting as 3rd/4th line support to clients with complex infrastructure assistance
• Managing robust backup and disaster recovery systems to ensure business continuity
• Working on internal infrastructure platform projects for maintenance, expansion, and upgrades

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

Responsibilities

• Resolve monitoring issues for internal infrastructure
• Maintain optimal performance of core infrastructure and hosting platform
• Support the Head of Infrastructure and networks in project delivery
• Mentor and train Service Desk engineers in infrastructure skills
• Provide 3rd/4th line support to clients with complex infrastructure
• Manage robust backup and disaster recovery systems to ensure business continuity
• Contribute to internal platform projects for maintenance, expansion, and upgrades

Qualifications / Requirements

• Qualifications - Veeam Certified Engineer (VMCE) and Zerto Certified Associate (desirable)
• Backup and Replication - Veeam (Backup & Recovery, Office 365 and Cloud Connect), Zerto, in multi-tenant environments
• Automation - Scripting with N-Central, Ansible, Puppet; PowerShell, Python, Bash
• Microsoft 365/Azure - Managing Azure & Office 365 including Conditional Access, Azure AD Connect, Exchange Online/Hybrid, SharePoint, Teams, Intune/Endpoint Manager
• Virtualisation - Maintaining VMware vSphere and Hyper-V environments, including replication and failover
• VOIP - Experience supporting FreePBX, Mitel, Gamma, Skype/Teams VOIP systems
• Windows Server - Active Directory, Exchange Server, Group Policy, DHCP, DNS, NPS, IIS, ADFS, ADCS in complex enterprise environments
• Storage - SAN devices, iSCSI connectivity, Ceph clusters
• Remote Desktop Services - RDS, RemoteApp and Citrix (on-prem and cloud)
• Networking - 3rd line network troubleshooting; Palo Alto, Sophos, FortiNet, Draytek, Juniper, Cisco firewalls
• Endpoint Support - Windows desktop, application, tablet and mobile device support
• Soft Skills - Effective communication, methodical diagnosis and documentation, independent research, organisation and prioritisation, full clean UK driving licence

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. razorblue gives: Working for an IT partner isn't for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

Benefits

• Base salary of £45,000-£55,000 per annum depending on skills and knowledge
• Hybrid working
• Flexible working to suit your work life fit
• 25 days holidays per annum + public holidays + ability to purchase 10 more
• Your birthday off
• £2000 Referral Scheme Bonus
• Enhanced maternity, paternity, adoption + Baby bonus
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Tech gear through Currys
• EV Scheme

We\'re committed to creating an inclusive and accessible recruitment process. Please don\'t hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.

Agencies/Recruiters Please Note: To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we\'ll reach out if we ever need assistance from agencies. Thanks for understanding!