RequiredSkills& TechnicalExpertise VMwareCloudFoundation(VCF):Strongexperiencedeploying,supporting,andtroubleshootingVCFenvironments,includingkeycomponentsofvCenter,ESXi,vSAN. VMwareNSX:SolidunderstandingofNSXnetworkingandsecuritycapabilitiesincludingDFW,routing,andNAT. VeeamBackup&Replication:Provenexperienceinbackupconfiguration,restoretesting,replication,andDRplanning. SolidunderstandingofvSphereenvironments,distributednetworking,andstorageintegration. FamiliaritywithmonitoringtoolssuchasAriaOperationsandLogicMonitor,automation/scripting(PowerCLI,Bash),andpatchmanagement. AbouttheRole IamlookingforaSeniorManagedServicesEngineerwithdeeptechnicalexpertiseinVMwareCloudFoundation(VCF),VMwareNSX,andVeeamBackup&ReplicationtojoinourdynamicManagedServicesteam.Youllberesponsiblefordeliveringexceptionalsupportandservicetoourenterpriseclients,ensuringhighavailability,performance,andreliabilityacrosshybridcloudinfrastructures. Thisroleisidealforaself-drivenprofessionalwhothrivesinbothindependentandcollaborativeenvironmentsandiscomfortableengagingdirectlywithcustomers.Youllbepartofagrowingteamdedicatedtoprovidingproactivesupportandcontinuousimprovementacrossourmanagedserviceofferings. KeyResponsibilities DeliveroperationalsupportandadministrationofVMwareCloudFoundation(VCF)stacks,ensuringavailability,performance,andsecurity. Configure,manage,andtroubleshootVMwareNSXformicro-segmentation,edgeservices,andvirtualnetworking. OperateandenhanceVeeamBackup&Replicationplatformsfordataprotection,recovery,anddisasterrecovery(DR)acrosson-premandhybridworkloads. Manageincidents,servicerequests,andchangecontrolsviastandardITIL-basedprocesses. Leadandparticipateinrootcauseanalysisforinfrastructure-relatedincidentsandissues. Maintainandupdatedetailedtechnicaldocumentationandconfigurationrecords. Actasaseniorpointofcontactforcustomers,attendingregularoperationalmeetingsandprovidingupdatesonongoingservicedeliveryandimprovements. Collaboratecloselywithconsultants,servicemanagers,andothertechnicalteamstodeliverseamlesssupport. Participateinout-of-hourssupportrotation,asrequired. ProfessionalCompetencies Strongcustomer-facingcommunicationandinterpersonalskills,bothwrittenandverbal. Effectivetimemanagementandorganisationalskillsabletomanagemultipleprioritiesandmeetdeadlines. Abilitytoworkindependentlywithminimalsupervision,andaspartofahigh-performing,remote-firstteam. Comfortablepresentingtechnicalupdatesandguidancetoclients,bothvirtuallyandinperson. Desirable(butnotessential) VMwarecertifications(VCP-DCV,VCP-NV) VeeamCertifiedEngineer ExperiencewithSRM,vRealize/Aria,orcloud-nativebackupintegrations ExperiencewithOmnissaHorizon ITILFoundationorexperienceworkinginITIL-governedenvironments Experienceworkingwithhybridandmulti-cloudenvironments(AWS,Azure) ExperienceworkingwithJiraServiceDeskandConfluenceproducts WorkEnvironment Remote-first:WorkfromhomewithscheduledtraveltotheLeatherheadofficeandcentralLondonforteammeetups,company-widetraining,andevents. Flexibleworkinghoursaroundcoresupportrequirements. Equipmentandsoftwareprovidedtosupporteffectivehomeworking. Benefits 25daysannualleaveplusUKbankholidays Companypensionscheme Privatemedicalinsurance Ongoingtechnicaltrainingandcertificationsupport Regularteamsocialeventsandwellbeinginitiatives Recognitionandperformancerewardschemes

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