Overview: Edinburgh, Glasgow, Leeds, London, Manchester, Newcastle

Deloitte has a thriving and growing Microsoft Technology Services Practice, and we want talented and energetic Dynamics Solutions Architects to join our firm and grow with us.

You will be a part of a team helping international organisations and iconic brands transform their core business capabilities. Whether you're working with clients on MSFT Dynamics alone or as part of a team delivering wider enterprise transformation, your expertise and collaboration with colleagues, will help clients achieve their outcomes for CRM.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, fostering inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Your responsibilities:

• Discovery: Utilising your knowledge of Dynamics 365 combined with a community of subject matter experts and stakeholders you will; develop a rich understanding of client strategic goals, current challenges, and overall needs.
• Discovery: You will engage in discovery activity; capturing functional and non-functional requirements across a client's CRM, infrastructure, data/integration and compliance domains.

Design:

• Understand what our clients need to help them get the best from their Dynamics platform.
• Using your in-depth subject matter expertise, you will advise our customers in developing their Enterprise CRM roadmap.

Delivery:

• Oversee and guide the delivery of Dynamics implementations, helping maintain a relentless focus on delivering quality solutions which meet our customers' needs.

Thought leadership:

• Alongside the work you do with our clients, you will also guide and contribute to our thought leadership to keep us at the cutting edge in the world of Dynamics. You will provide technical input into our proposals and business development activities to ensure that we are credible and competitive in the market.

Teamwork:

• Last but not least, you will be proud to lead and be part of diverse teams within an inclusive team culture where people are recognised for their contribution.

Connect to your skills and professional experience

We would like our candidates to demonstrate a majority of the following essential skills:

• Leading formal workshops with clients to gather requirements, displaying knowledge of the business environment in defining the customer's needs.
• Hold an advanced Microsoft Dynamics 365 CE / CRM functional certification such as Microsoft Certified: Dynamics 365 Marketing / Sales / Customer Service Functional Consultant Associate or equivalent.
• Experience defining systems strategy, developing systems requirements, planning and executing testing, training, defining support procedures, and providing support for the implementation of Dynamics solutions.
• Excellent technical communication skills, including the ability to get across complex/technical issues to non-technical audiences.
• Experience contributing to RFP responses and other sales activities.
• Relevant experience in the Microsoft stack with strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE / CRM.
• Relevant experience in either Technology and Transformation or one of the following industries: Public Sector (awareness of GDS standards), Financial Services, Energy, Resources and Industry, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, Media, Technology or equivalent.
• Familiarity with Microsoft AI capabilities such as Dynamics 365 Copilot, Nuance, or OpenAI Service Builder.
• Field Service, HR, F&O or equivalent.
• Experience in high-level planning and implementation methodology of projects, using agile Scrum methodology.
• Experience with process mapping and development of end-user training materials.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Deloitte is an equal opportunities employer, which means we treat our employees and applicants fairly and without discrimination. We are committed to providing a positive and inclusive working environment where everyone can thrive.