Overview

Join to apply for the Senior Network Operations Engineer (L3) role at Truespeed.

Bath £55,000 - £65,000pa DOE. Permanent Network & Service Ops.

The Role

We’re looking for a Senior Network Operations Engineer (L3) to join our growing team. This is a key role for someone who loves solving complex problems, thrives in a hands-on environment, and wants to make a real difference to how people connect every day.

As a Senior Network Operations Engineer, you’ll take technical ownership of our live network operations, ensuring stability, resilience, and continual improvement. You’ll be a hands-on problem solver and trusted advisor, proactively identifying issues before they impact customers, guiding network improvements, and supporting junior engineers with your expertise. This is a senior-level role, sitting at the heart of our operations, with opportunities to act as the operational design authority, contribute to the network roadmap, and deputise for the Network Operations Manager when required.

What You’ll Do

• Ensure the day-to-day smooth operation of the Truespeed network and its interconnections
• Implement and support network monitoring tools and automation solutions to drive efficiency
• Proactively monitor, troubleshoot, and resolve complex network issues, conducting root cause analysis and creating PIRs
• Validate and review network designs and proposed changes, ensuring resilience and scalability
• Collaborate closely with the design authority on roadmap development and change management
• Lead capacity planning, ensuring resources and infrastructure meet customer activation and service resilience demands
• Act as technical mentor to the engineering team, providing training and guidance
• Support vendor engagement, procurement of network hardware/software, and network improvement projects
• Deliver clear technical documentation, procedures, diagrams, and reports
• Participate in the 24/7 on-call rota, supporting incident response and field engineering teams
• Deputise as cover for the Network Operations Manager when needed
• Put the customer first in all actions, driving service excellence and continual improvement

What You’ll Bring

• A customer-first mindset with a relentless focus on service quality
• Proven experience working in an ISP, altnet, or data centre environment
• Deep expertise in network infrastructure, hardware, and software, including staging, testing, and troubleshooting
• Strong knowledge of optical Ethernet, IP transmission, and routing (ISIS, BGP)
• Solid understanding of FTTH optical fibre technology and associated performance challenges
• Familiarity with major network vendors and their platforms
• Experience with automation tools to streamline operations
• Ability to communicate complex technical concepts to technical and non-technical audiences alike
• Leadership skills with experience mentoring and developing network engineers
• Team player with a proactive, can-do attitude and ability to work autonomously when needed
• Desirable: CCNA/CCIE (or equivalent) certification

Why Join Us?

• Be part of an innovative altnet disrupting the broadband industry
• Work with cutting-edge fibre and IP technologies
• Take on a role with real influence over the network roadmap and operations
• Competitive salary, and on-call allowance
• Opportunities for career growth in a fast-scaling business
• Life insurance (4x salary)
• Private healthcare
• Health, lifestyle & financial wellbeing perks (including 24/7 online GP)

Application Notes

Ready to take the lead in shaping the future of fibre connectivity? Apply today and be part of our mission to connect communities with broadband they can trust. We review applications on a rolling basis, so early submission is encouraged.

Please note: Only candidates with the right to work in the United Kingdom will be considered. We are unable to offer sponsorship for this position. No agencies please.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Telecommunications