The QA Analyst will support Whitespace in continuing to provide quality software to an ever-growing customer base. Thorough and imaginative testing is critical to the success of the Platform. Whitespace takes pride in delivering an excellent, intuitive customer experience at a pace its competitors cannot match.

This role requires someone who can grow and adapt with the company, who is eager to learn and progress a career within the Platform team. Full training on in-house and industry-specific systems will be provided.

Main Responsibilities:

Testing

• Scripted end-to-end testing of existing functionality, especially where that functionality is not yet incorporated into automated test scripts.
• Validation of issues found during testing to determine regressions or pre-existing issues.
• Scripted end-to-end testing of new functionality.
• Exploratory testing based on business scenarios, including initial testing of new functionality following first release from development.
• Re-testing of issues as fixes become available.
• Capturing testing evidence (test steps, screenshots, videos) in line with Whitespace testing guidelines.
• Discussing issues with Business Analysts/Head of Customer Experience to validate business scenarios or platform behavior queries.
• Collaborating with QA team members to establish issue validity.
• Raising issues in the appropriate systems, ensuring compliance with logging guidelines.
• Performing automation and API testing as required.

Test Script Preparation, Update, and Maintenance

• Collaborating with Business Analysts to prepare new test scripts for functional enhancements.
• Updating existing test scripts to improve coverage of business scenarios.

Insurance Knowledge

• Explaining complex insurance concepts to fellow QA team members.
• Answering questions related to specific behaviors and their impact on end users.

Other Responsibilities

• Understanding new functional requirements and ensuring proper comprehension of business drivers.
• Writing automated tests using Cypress, Selenium, RestAssured, Java, TypeScript, and Jenkins.
• Documentation and maintenance of test cases and results.
• Providing regular feedback on quality status.
• Collaborating with developers and analysts on implementation details and code reviews.
• Assisting in preparing acceptance criteria, training guides, and release notes.

Compliance & Training

• Adhering to company policies and regulatory requirements.
• Completing training within prescribed deadlines.
• Working with compliance on data security and financial crime policies.
• Acting ethically and lawfully as per employment contract and staff handbook.
• Engaging in professional development and performance reviews.

Education & Qualifications

Minimum 5 years of QA experience in a complex, agile environment, with a degree or equivalent qualification.

• Insurance qualifications are a plus but not required.
• Experience in API and integration testing.
• Strong attention to detail and communication skills.
• Reliable, with a good work ethic and ability to meet deadlines.
• Knowledge of insurance markets, testing methodologies, and application testing/User Acceptance Testing.

Responsibilities and qualifications sections marked as TBD should be clarified or removed for clarity.