Senior Sales Operations Manager, Wholesale, UK & Ireland

Ref #: W163055

Department:

City: London

State/Province: London

Location: United Kingdom

Company Description

Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across apparel, accessories, home, fragrances, and hospitality. With over 50 years of history, Ralph Lauren is recognized worldwide for its distinctive brands, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, and others.

At Ralph Lauren, we foster an inclusive culture that values talent, education, communication, and employee engagement to ensure a sense of belonging for all.

Position Overview

This strategic, people-focused role involves leading the UK and Ireland wholesale sales operations. You will oversee daily operations, drive efficiency, support revenue growth, and collaborate with regional sales and various functional teams such as Finance, Logistics, and Business Operations. Your leadership will ensure operational excellence and alignment with strategic priorities.

Key Responsibilities

• Manage day-to-day wholesale operations in UK and Ireland, meeting KPIs related to order fulfillment, delivery, sales, returns, and credit processing.
• Partner with the wholesale sales team to improve business processes and operational efficiency.
• Strive for operational and customer service excellence.
• Conduct risk analysis of financial targets regularly.
• Utilize ERP and other systems to optimize operations.
• Build strong relationships with internal teams and wholesale partners, serving as an escalation point for issues.
• Collaborate with European headquarters to align targets and processes.
• Lead the adoption of new tools, processes, and best practices.
• Develop and coach a team of wholesale operations professionals, fostering a high-performance culture.
• Set team goals, monitor performance, and support career development.

Qualifications & Skills

• Proven experience in a similar role within the fashion or apparel industry.
• Leadership skills with the ability to motivate and develop teams.
• Deep understanding of wholesale business and operational processes.
• Excellent communication skills, capable of engaging with senior management.
• Strong analytical skills with data-driven decision-making.
• Pragmatic problem solver who thrives under pressure and manages multiple priorities effectively.
• Strategic vision complemented by a hands-on approach to achieving results.