Senior Security Service Engineer
New Today
Senior Service Engineer – CCTV & Integrated Security Systems - Location – Berkshire and surrounding areas - Field Based.
About our client:
This is a leading provider of advanced CCTV and security solutions, delivering high-performance systems to a wide range of high-profile clients across the UK. Known for its commitment to innovation, customer satisfaction, and engineering excellence, the business supports some of the most secure and demanding environments in the country. Their team is passionate about technology, quality service delivery, and maintaining long-term client partnerships.
With continued growth and a strong portfolio of clients, the company is now seeking an experienced Senior Service Engineer to join its dedicated field team, supporting customers across the Berkshire region.
About the Role:
As a Senior Service Engineer, you will play a key role in the ongoing reliability and performance of sophisticated CCTV and integrated security systems. This is a highly autonomous field-based role, ideal for a self-motivated and technically confident professional with a strong background in electronic security and IP-based technologies.
You will provide maintenance, diagnostics, and technical support services on-site, working across a portfolio of prestigious and often complex client environments. You will also be expected to lead by example in technical excellence and customer service.
Key Responsibilities:
* Conduct planned preventative maintenance (PPM) and reactive service visits across a range of CCTV and security systems.
* Diagnose and rectify technical faults on-site and remotely.
* Configure and test IP-based CCTV and integrated systems, including associated networking components.
* Provide end-user training and system support as required.
* Deliver exceptional customer service and build lasting client relationships.
* Complete accurate service documentation and reports in line with company procedures.
* Function as a technical escalation point for junior engineers and support staff.
* Work closely with the wider engineering and operations teams to share knowledge and improve service delivery.
* Participate in the on-call rota to provide emergency support outside of regular working hours.
Skills & Experience Required:
* Recognised qualification in Electronics, Electrical Engineering, or a related field.
* Proven experience servicing and supporting CCTV and integrated security systems.
* Strong knowledge of IP-based systems, digital video technologies, and networking principles.
* Ability to configure and manage security networks, including routers, switches, and firewalls.
* Experience with fault-finding and system diagnostics using both hardware and software tools.
* Ability to read and interpret wiring diagrams, technical drawings, and schematics.
* Strong understanding of Health & Safety procedures and compliance.
* Excellent communication skills – both verbal and written.
* Full UK driving licence (essential).
* A proactive attitude and commitment to delivering top-tier service.
* Desire to grow professionally and contribute to team success.
What’s On Offer:
* Competitive salary with strong earning potential.
* Company vehicle
* Tools, laptop, and mobile phone provided.
* Ongoing training and support for professional development.
* Collaborate with high-profile clients and innovative security technology.
* Collaborative and supportive team environment.
* Clear opportunities for career progression and upskilling.
* Company pension scheme.
* Access to secure VPN for real-time stats, updates, and collaboration tools
- Location:
- Bracknell
- Job Type:
- FullTime
- Category:
- Engineer, Service Engineer, Security, Senior, Engineering, Service