Senior Service Desk Engineer, Networking, Zscaler
4 Days Old
Service Desk Engineer, Networking, Zscaler, Cisco
Highly skilled 3rd line support experience working with Zscaler, ZIA, ZPA, CISCO and strong Layer 2 &3 networking expertise.
You will be working in a small but highly experienced team of engineers working for an award-winning MSP.
You will be involved in delivering IT Services to both Private and Public Sector Enterprises, deploying & managing software-defined network, security, and cloud infrastructure platforms. As the senior engineer you will have experience of networking and Zscaler and be involved in both service desk and project work.
Zscaler, ZIA, ZPA and Cisco CCIEs, CCNPs, Fortinet NSE4s, NSE5s, NSE7s.
You will spend the majority of your day to day on the busy ServiceDesk liaising with customers, IT professionals with complex problems and change requests helping them co-manage their Network and Security solutions. As part of the small and highly experienced talented team of engineers you will also join an on-call Rota to ensure their customers are supported 24/7.
Skills:
Minimum CCNP level certification/expertise preferred.
Strong Layer 2&3 Networking expertise.
Strong Security Awareness principles and practice.
Experience with several of, or all of WAN, LAN, Data Centre switching and Security (Cisco, Aruba, Meraki, Palo Alto, Fortinet and Zscaler).
Experience handling, managing and resolving customer support incidents (Ticket Management).
The ability to liaise effe...
- Location:
- Nationwide
- Salary:
- NEG Oncall + benefits
- Category:
- Customer Service & Support