Senior Software Engineer - Amazon Connect

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Nottingham, United Kingdom

About This Role

We’re seeking a Senior Software Engineer to join the UK Connect engineering team based in Nottingham. This role is ideal for someone with an engineering background who wants to influence standards, mentor other engineers, and grow their skills in AWS and software development. The UK Connect team supports Capital One’s UK Contact Centre operation using Amazon Connect on AWS. The team works to enable a busy contact centre across voice and chat channels while delivering its platform roadmap and maintaining a secure, stable service. The team currently includes engineers, a Product Manager, a Software Engineering Manager and an Application Architect, and collaborates with the wider Business Platforms department to deliver outcomes for customers.

What Youll Do

• Be part of an engineering team responsible for building, running and owning the UK Amazon Connect Contact Centre platform.
• Build, test and own your software engineering and Amazon Connect deployments from start to finish.
• Innovate within your team and contribute to your technical domain.
• Deliver key outcomes for the business from inception through to design and hands-on delivery, in collaboration with your team and wider engineering stakeholders.
• Estimate, scope and plan your work within an agile environment.
• Work closely with your AWS account team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective.
• Be on hand to actively manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay.

What Were Looking For

We know that this list may look comprehensive, but please consider an application even if you don’t meet all of these requirements.

• Production-grade experience of software engineering and knowledge of the software development lifecycle. Ideally in Node/JavaScript or Go.
• Familiar with test-driven development and baking quality into software.
• A willingness and eagerness to learn more about Contact Centre operations and what a good digital self-service platform looks like.
• Knowledge of using monitoring and logging tools to troubleshoot problems in a distributed network of systems.
• Strong understanding of infrastructure as code and CI/CD pipeline management via Jenkins.
• Development experience within an AWS cloud environment, including serverless concepts with AWS Lambda, API Gateway and DynamoDB.
• Strong experience in back-end architectural and design patterns.
• Effective communication and collaboration across engineering teams to share solutions and reduce waste.
• Ability to identify, troubleshoot and pre-empt operational issues.
• Proactive approach to problem determination and bottleneck identification.
• Strong communication skills with proven ability to challenge and motivate technical teams.

Where And How Youll Work

This is a permanent position based in our Nottingham office. We have a hybrid model that provides flexibility to work from offices and from home. You’ll be based in the Nottingham office 3 days a week (Tuesdays, Wednesdays and Thursdays).

What You Should Know About How We Recruit

We pride ourselves on hiring the best people and building diverse and inclusive teams. Capital One is committed to diversity in the workplace and provides support networks and resources for associates. If you require a reasonable adjustment, please contact us. All information will be kept confidential and used only for applying a reasonable adjustment. For technical support or questions about Capital One’s recruiting process, please email us. Capital One does not endorse or guarantee third‑party products or services available through this site. Capital One Financial is comprised of several entities; UK postings are for Capital One Europe.

Who We Are
At Capital One, we’re building a leading information-based technology company guided by collaboration and openness. We strive to innovate with perspective, teamwork, and respect for each other to achieve superior results. We are on a mission to help customers succeed by bringing ingenuity, simplicity, and humanity to banking.

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