Overview

Join us to help our customers fight the bad guys. As a Senior Solutions Engineer (SE) at DomainTools, you will have the opportunity to work with the largest companies in the world, to conceptualize and implement new and inventive ways to integrate our products as well as our data within their systems (i.e. SIEM, TIP, SOAR technologies). You are talented, driven and curious, focused on helping Enterprise / Gov / Mil Customers operationalize the DomainTools product suite. You will participate in demos, PoVs, presentations, customer trainings, and support marketing at conferences while driving resolution of technical support escalations.

You will have a dual focus: developing net new relationships by supporting the Regional Sales Director and championing adoption with existing customers in partnership with your Renewals Manager. You will become the primary technical resource for your customers and prospects, providing support during pre-sales, discovery, demonstration and proof of concept. You will lead training, onboarding and education sessions to guide adoption of our solution set.

We seek a collaborative and energetic individual with deep knowledge and experience in CyberSecurity and SaaS product organisation operations. A successful candidate must be a clear communicator, agile at translating technical concepts for non-technical audiences and vice versa. You will contribute to customer advocacy internally and share feedback with product, engineering and integration teams.

We are a team that aims to provide world-class customer experience, with mentors and resources to assist learning. Success will depend on your ability to learn independently and to reach out to experts within the organisation for specialist knowledge transfer.

Job Responsibilities

Responsibilities:

• Learn to effectively communicate DomainTools technical architecture, product capabilities and assist in prospect / customer awareness and adoption of our products and services.
• Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements.
• Deliver technical product presentations and demonstrations to show how DomainTools solutions address customer needs and to achieve the Technical Win.
• Collaborate with Regional Sales Directors / Expansion Managers & Renewals Managers to deliver targeted demonstrations that tie in our products\' capabilities to desired customer use-cases.
• Become an expert in delivery of the DomainTools Engage training program with a view towards enabling customers to derive value from DomainTools products.
• Utilise your expertise in Cyber Threat Intelligence to learn where DomainTools data intersects, as well as the competitive landscape.
• Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations.
• Be diligent in documenting best practices and lessons learned. Champion the creation of new documentation and learning content for both internal teams and external audiences.
• Ensure excellent service and support for customers by creating long-term business relationships, and developing innovative solutions to push user adoption and maximize value of products and integrations.

• Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts.
• International Travel may be required (~40%)

Requirements

• Demonstrable experience in enterprise SaaS, Fortune 500 in a similar customer facing role.
• Knowledge of MEDDPIC Sales methodology
• Ability to drive conversations based on product value rather than only feature functionality.
• Working knowledge or recent experience with scripting languages (basic authoring), modern object oriented programming languages (reading, not authoring), databases, and analytical tools.
• Experience communicating effectively with customer engineers about a product\'s technical capabilities, including API endpoints and integration use cases.
• Experience in active troubleshooting of complex technical issues.
• Fast learner, insanely curious, adept at both understanding and articulating new technologies as well as their corresponding value propositions on the fly.
• Ability to excel in a high pressure, fast paced environment (we are a small company and as such often wear many hats to achieve the impact of a much larger one).

Preferred Qualifications: (Bonus Points)

• Experience or familiarity with the CyberSecurity industry.
• Understanding of common OS, Browser, OSI Stack, DNS, Domain Registration, TCP/IP and networking technologies.
• Good understanding of various firewall and web proxy technologies.
• Working knowledge of SIEM / TIP / SOAR platforms.
• Familiarity with JSON / RESTful API endpoints.
• Familiarity with Big Data concepts and the management of large on-premise datasets.