Senior Specialist Engineer (27-45 Great Victoria Street, Belfast (N.I), United Kingdom)

Recruiter: Jayson Coley-Wynters

Career Grade: Team Member

Closing Date: 15th August 2025

Job Description

What I'll be doing

Working in the field day-to-day, I attend customer sites to carry out installations, repairs or perhaps just talk through ideas and problems connected to the BT portfolio. Although I work across a range of products I have a particular focus on our most complex solutions I make sure customers services and solutions are set up, optimised and the customer is using them. I respond to standard, non-standard ,complex and periodically highly complex tasks and faults across the portfolio. I make recommendations on new solutions and may even, where appropriate, process leads and work with customer sales teams in a consultative capacity. I will have to exercise judgement in the daily tasks I carry out , often using my specialist knowledge.

The products and services I work with will typically involve the following characteristics, however it is unlikely that my day to day tasks will involve all of the below it is more likely my day to day tasks will comprise a selection of below based on my specialised skill set:

Must be able to work on our most secure customer products and have the relevant clearances to do so SC clearance
Wi-Fi surveys of building and grounds incorporating structured cabling requirements
Able to complete self commissioning of BT Net services.
Install, set up, optimise, decommission and repair more complex data networks (typically WANs and LANs) from Enterprise portfolio e.g. These may be Avaya, Cisco, Juniper, NEXUS or equivalent
Must be available to go On Call minimum of 1 in 4 rota
Must be able to work at height
Be competent in structured cabling typically running additional extensions from the switch or moving extensions and NTE
To support the remote service desks on the most complex cloud based applications and advise on a smart hands basis
Install, set up, optimise, decommission and repair server infrastructure
Install, set up, optimise, decommission and repair physical or virtual handsets, gateways and end-user devices connected to the main switch
Install, configure, optimise, decommission and repair BT-sold firewalls
Install, set up, optimise, decommission and repair servers and storage solutions from the Enterprise IT portfolio
Install, set up and repair BT SIP and associated CPE/gateways
Work on any specific customer products sets that I have been trained on
Set up BT Apps and services for the customer on their devices complete actions that are readily available for customer set up but the customer may prefer the engineer to do on their behalf

Skills required

1. Brilliant customer service skills and experience in dealing with Business customers
2. SC Clearance must be held
3. Recent and relevant expertise of complex telecom engineering solutions
4. Tetra trained & accredited
5. WiFi survey experience
6. Available to go On Call
7. Proactive attitude to self-development and learning

With over 175 years of heritage, BT is now the flagship business brand of BT Group. Weve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

Were a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.