JOB DETAILS

JOB BAND: D
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Research & Development
LOCATION: Salford - Dock House, up to 5 days a week depending on business needs
PROPOSED SALARY RANGE: £49,000 - £58,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

PURPOSE OF THE ROLE

Join the exciting and innovative BBC R&D team and help support the intelligent and passionate people who shape the future of media. As a Senior Support Engineer, you'll provide critical IT support for a cutting-edge Research & Development department. You'll support the staff and ensure the infrastructure which the department runs in is running smoothly and allows the R&D team to do their best work.

WHY JOIN THE TEAM

You'll be helping our engineers who have created products like iPlayer, Red Button, and HLG. You'll be working from our Salford base, which is a strong community of smart and enthusiastic people who love what they do. To support the work of R&D you will have the opportunity to pick up new skills and modern ways of working which will help the BBC bring the future into people's homes.

KEY RESPONSIBILITIES AND IMPACT:

Responding to user queries via tickets, Slack, Teams, phone.

Provide hardware & software support to R&D staff.

Building laptops, desktops and servers using a mix of Jamf Pro and Ansible.

Responding to Information Security queries.

Continuously update & upgrade R&D infrastructure to ensure the best support for our staff.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

Experience supporting end-user devices on macOS and Linux (Ubuntu)

Experience in task automation e.g. Ansible

Knowledge of Jamf Pro MDM

Experience working in a data centre / server room environment racking switches, servers, running cables, replacing faulty parts etc.

Proven documentation skills, and the ability to instruct and mentor colleagues.

DESIRED:

IT Service Desk experience - Triage, supporting users of all levels from beginner to advanced, offering hardware and software advice.

Asset Management - Inventory, tracking, decommissioning, software management, licensing, hardware asset lifecycle.

Proven documentation skills, and the ability to instruct and mentor colleagues.

User account management - Creation, modification, deactivation, ensuring appropriate user access controls are in place.