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Overview

The Database Services Team is looking for a Senior Systems Platform Engineer (Databases) to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will be within the Database Services Team responsible for the development and support of Project and Production databases. You will deliver an outstanding level of Database Administration support across all Vocalink systems, ensuring we meet or exceed defined SLAs. You will work with other technical areas such as Networks, Unix System Administration, Middleware, Application Support, Capacity Management, Architecture, Development, Acceptance Testing and Service and Operations Management. The role provides a great opportunity to be a part of a collaborative environment and to gain exposure to cutting-edge technology.

Responsibilities

• Performs database troubleshooting and performance monitoring and ensures that incidents are resolved effectively and quickly.
• Contributes to cross-team troubleshooting.
• Delivers project work including installs and upgrades and enhancement of database systems within demanding timescales.
• Thoroughly documents work and knowledge transfers to and mentors colleagues as needed.
• Identifies and documents procedures, policies, methods and practices. Acts as a quality gate for new systems introduced into Live service.
• May need to provide out-of-hours and weekend support (approximate frequency of one week in eight).

All About You / Essential Knowledge, Skills, And Experience

• Clustering and DR.
• Backup and Recovery.
• Troubleshooting.
• Performance/Tuning Experience.
• Oracle Certified Professional (OCP) certification.
• Significant Oracle Enterprise Manager (OEM) experience.
• Security/Audit/Compliance as it relates to Databases.
• Positive attitude even amidst imperfection, changing requests and tight deadlines.
• Takes ownership and responsibilities for deliverables, working independently with all relevant parties.
• Flexibility in working out-of-hours and weekends.
• Flexible attitude to workload, prepared to undertake varying nature of tasks crucial to the success of the DBA team.
• Strong SQL to DBA standard.
• Basic UNIX or Windows Shell Scripting.

Corporate Security Responsibility

Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security. All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization. The successful candidate must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Financial Services
• IT Services and IT Consulting
• Technology, Information and Internet

Note: This listing is a refined representation of the original job description focused on responsibilities and qualifications.